1b. Booking a Flight

Speaker B (Airline Agent)

• Flights available:

  • Nonstop (14 hrs, $1,200)

  • 1-stop (18 hrs, $950, 2-hour layover in Tokyo)

• Baggage policy: 1 free checked bag (23 kg), carry-on (7 kg).

• Ask for passport details and meal preference.

• Speak naturally but be ready to rephrase if the caller seems confused.

Speaker B (Airline Agent) must ask:

1. "What are your departure and return dates?"

2. "Do you prefer a nonstop flight or one with a layover?"

3. "Would you like a window, aisle, or middle seat?"

4. "How many bags will you be checking in?"

5. "Can I have your full name as it appears on your passport?"

6. "Do you have any dietary restrictions for in-flight meals?"

Goal: Confirm flight details, seating preference, and passenger info.