5b. Reporting a Lost Credit Card

Speaker B (Bank Representative)

• Confirm: *"You want to block card #***4512?"

• Explain: "We’ll send a new card in 5-7 days."

• Mention: "Check recent transactions for fraud."

• Speak slowly when explaining terms.

Speaker B (Bank Representative) must ask:

1. "Can you confirm the last four digits of your card?"

2. "When did you notice the card was missing?"

3. "Have there been any unauthorized transactions?"

4. "Should we issue a replacement card to the same address?"

5. "Do you need a temporary card for urgent use?"

6. "Would you like to set up a fraud alert?"

Goal: Secure the account and arrange a replacement.