5a. Reporting a Lost Credit Card

Context: The caller is nervous and needs to freeze their card quickly.

Speaker A (Korean English Learner – Cardholder)

• You lost your Visa card (ending in 4512).

• Your name is Hye-jin Yoon, DOB: 11/22/1985.

• Ask to cancel the card immediately and request a replacement.

• You’re unsure what "fraud alert" means—ask for explanation.

Speaker A (Cardholder) must provide:

1. Card Details – "My Visa ends in 4512."

2. Personal ID – "My name is Hye-jin Yoon, DOB 11/22/1985."

3. Request – "Please cancel it and send a replacement."

4. Fraud Check – "Can you check recent transactions?"

Why? Banks need card numbers and identity verification.