The "5 Ws" are essential questions in conversations and inquiries:

Open-ended questions are great for conversations do not lend themselves to "Yes" or "No" responses. 

Respondents are free to share their thoughts, feelings, opinions, and experiences in their own words. 

Open-ended questions are excellent for diving deeper into complex subjects.

Open-ended questions can make conversations more interactive and engaging because they invite active participation and stimulate meaningful discussions.