Q: What is capiz shell, and where does it come from?
A: Capiz shells are the outer shells of marine mollusks, known for their translucent, luminous quality. Sourced from the Philippines, these shells are sustainably harvested and handcrafted by skilled artisans into beautiful decor items.

Q: How are your products made?
A: Each of our pieces is handmade by artisans using traditional techniques that have been passed down through generations. From cutting and shaping to polishing, our artisans meticulously craft every item, ensuring that each piece is unique.

Q: What types of products do you offer?
A: GiCrafts Shell Museum and Gallery specializes in home decor items, including lamps, wall art, candle holders, coasters, and more—all designed to enhance your space with the natural beauty of capiz shells.

Q: Do you have a physical store, or is everything online?
A: Currently, our primary store is online, where you can browse our full collection. We also participate in select art fairs and pop-up events, where you can experience our pieces in person.

Q: Where do you ship, and what are the shipping rates?
A: We ship globally! Shipping rates vary based on location and order size. At checkout, you’ll see the exact shipping cost for your order. For domestic orders, we offer free shipping on purchases over a specified amount.

Q: How long will it take to receive my order?
A: Once your order is processed, shipping within the country typically takes 3-5 business days, while international orders may take 10-15 business days, depending on the destination. We’ll send you a tracking link once your order ships!

Q: Can I change or cancel my order after placing it?
A: If you need to make changes to your order, please contact us within 24 hours. We’ll do our best to accommodate any changes or cancellations before the order is processed.

Q: How should I care for my capiz shell decor items?
A: Capiz shells are naturally durable, but we recommend avoiding direct exposure to moisture and sunlight to preserve their shine. Simply dust with a soft cloth to maintain their beauty, and avoid using harsh cleaners or abrasives.

Q: Are the products fragile?
A: While capiz shells are delicate, each piece is designed to be sturdy for everyday use. However, as with any decor items, handle them with care to ensure they last a long time.

Q: How does GiCrafts practice sustainability?
A: Sustainability is central to our mission. We use ethically sourced capiz shells and support fair-trade practices to empower artisans. Our packaging is also eco-friendly, reducing plastic and using recyclable materials wherever possible.

Q: Are your products ethically made?
A: Absolutely. We partner directly with local artisans, ensuring they receive fair wages and work in supportive environments. Every purchase helps support these communities and preserve the traditional art of shell crafting.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you're not happy with your item, you may return it within 14 days of receiving it, provided it is in its original condition. Please see our Returns page for more details.

Q: Can I exchange an item?
A: Yes, we offer exchanges on most items. Please contact us within 14 days of receiving your order to initiate an exchange, and we’ll be happy to help.