Technical Support

Tech support is generally what most non-IT folk think of when they imagine an information technology department. These types of IT experts can be known by a variety of titles “help desk technicians,” “operations analysts,” or “problem managers” but at the end of the day, their main job is to provide expert troubleshooting advice to clients. Technical support typically handles both hardware and software issues at the user level, helping out the less tech-savvy with their computer problems—making communication skills, problem solving, and well-rounded tech knowledge an asset.