Support Links

Workspace for Education, Chrome and Chrome OS include support online, on the phone, in chat or email. Make sure you are signed into an admin account and reach out anytime.

Want to search our support articles?

• Google Help Centers for all Education Products (includes Workspace for Education Core and Additional services).

• Google Help Center for Workspace including Workspace for Education

• Google Help Center for Chrome Enterprise & Education

• Google Help Center for Google Classroom

YouTube Suspensions

As a reminder, YouTube is not a core service for Google for Education so we’re at the will of YouTube. Here’s some information that will clarify the suspension of Brand Accounts and the path to unsuspend them:

• On May 9th, it was announced that Brand Accounts would be deleted this past July

• After listening to lots of customer feedback the Product Teams decided that we would allow the Admins to verify they were only authorizing users 18+ to be allowed to participate in Brand Accounts as Owners or Managers until July 2020

• A second message was sent out on May 22nd stating the last day to fill out the form for this extension was July 2nd. This has now been extended until November 1st to take into account summer recess.

• YouTube have currently unsuspended any Brand Accounts belonging to users who properly submitted an extension request between July 3rd and August 11.

• If an account was submitted by their G Suite admin after this date, it should be unsuspended with approximately 7-10 days after its submission.

If you have any other questions, please consult your administrator who has received the most recent information on how we’re advising districts to navigate this issue.

Our partners over at Amplified IT have a great write up describing their recommendations on handling the Brand Account suspensions and eventual deletion.

Learn more about using Workspace

Training guides, tips and resources for Workspace at the Learning Center (not G Workspace for Education edition specific)

Teachers

Training, Certitfication, Resources and Communities for Teachers at the Google for Education Teacher Center

Learn about the Auto Update Policy (AUP) and Auto Update Expiration (AUE)

Chrome devices receive automatic updates regularly that enhance both the device itself and the software on the device. However, advances in hardware and technology eventually make devices out-of-date; and as time goes by, we cannot indefinitely ensure that older Chrome devices will receive updates to leverage new OS features.

When do updates end for my Chromebook?

Check out Education Products including Chromebooks. Contact your Reseller for more information.

From the very beginning - short, fun videos telling the Chromebook story. Seven things to know in under two minutes from our UK team.

The Keyword

The official source for information about Google’s education-related efforts

What's New in Workspace

Track Workspace launch announcements and rollout dates, and access related assets and resources to manage change in your organization.

Upcoming Workspace releases

Learn about the publicly announced products and features planned for Workspace. New items are added approximately every quarter, when launched features are removed from the list.

Workspace product updates

Get the latest news about Workspace from the Workspace Updates blog and “What’s new in Workspace?” Help Center article. Check back here regularly to see what's new, or subscribe to receive blog updates by email or RSS feed.