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At German Parts Hub, we strive to ensure customer satisfaction by providing high-quality second-hand German car parts. If you are not completely satisfied with your purchase, we’re here to help.
We accept returns under the following conditions:
Items must be returned within 30 days from the date of delivery.
The item must be in the same condition as received, with no alterations, damage, or missing components.
All returns must include the original packaging and any accompanying accessories or documentation.
Electrical and electronic parts are non-returnable unless found to be faulty upon installation by a certified mechanic.
Custom or special-order parts are non-returnable.
Buyer is responsible for return shipping costs, unless the return is due to an error on our part.
To initiate a return, please contact our customer support team at [Insert Contact Email] with your order number and reason for return.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund:
If approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable, unless the return is due to our error.
If the item is returned damaged or not in its original condition, a restocking fee of up to 20% may apply.
If you received a defective or incorrect item, we will exchange it at no additional cost.
Exchanges are subject to availability. If the requested item is out of stock, a full refund will be provided.
Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellation requests will be handled on a case-by-case basis and may be subject to processing fees.