Privacy Policy for GenzyHub Rider App
Effective Date: 1 May 2026

Genzy Hub (“we,” “our,” or “us”) operates the GenzyHub Rider mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Phone number

• Email address

• Profile details

• Identification details (if required for onboarding)

b. Location Data

• Real-time GPS location to assign nearby orders

• Background location (if enabled) to track deliveries and ensure accurate order fulfillment

c. App Usage Information

• Active orders

• Weekly earnings

• Performance overview

• Cash in hand details

• Order request interactions

• Delivery history

d. Device Information

• Device type and model

• Operating system

• App version

• Unique device identifiers

2. How We Use Your Information

We use the collected information to:

• Assign nearby delivery orders based on your location

• Enable order pickup and doorstep delivery to customers

• Display earnings, performance metrics, and order details

• Manage your rider profile

• Improve app functionality and user experience

• Communicate important updates and support messages

• Ensure safety, fraud prevention, and compliance

3. Location Usage

The App uses your location data to:

• Match you with nearby delivery requests

• Provide navigation support for order delivery

• Track delivery progress for customers

Location access is required for core app functionality. Disabling location services may limit your ability to receive and complete orders.

4. Sharing of Information

We may share your information with:

• Customers (limited details necessary for delivery)

• Internal operations and support teams

• Service providers assisting with app functionality

• Legal authorities if required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your data. However, no digital system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

7. Your Rights

You have the right to:

• Access and update your profile information

• Request deletion of your account (subject to legal requirements)

• Contact us regarding your data

8. Third-Party Services

The App may use third-party services (such as maps and analytics tools) that may collect information in accordance with their own privacy policies.

9. Children’s Privacy

This App is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@genzyhub.com

By using the Genzy Hub Rider App, you acknowledge that you have read and understood this Privacy Policy.