Gentek USA Terms & Conditions

Last Updated: October 27, 2025

Welcome to Gentek USA. By accessing our website, submitting a form, or using our services, you agree to the following Terms and Conditions (“Terms”). Please read them carefully before using our website or engaging with our services.
If you do not agree to these Terms, please do not use our website or submit any personal information.

1. Company Information

Gentek USA (“we,” “our,” or “us”) provides generator sales, installation, repair, and maintenance services for residential, commercial, and industrial clients in the United States.
Our website and online forms are intended to help customers request information, schedule appointments, and receive updates about our products and services.

2. Acceptance of Terms

By accessing our website, submitting a contact form, or interacting with us through email, phone, or text message, you confirm that you:

• Are at least 18 years of age or have permission from a legal guardian.
  
  

• Have read, understood, and agree to be bound by these Terms.
  
  

• Consent to the collection and use of your information as outlined in our Privacy Policy.
  
  

3. Use of Our Services

You agree to use our website and services for lawful purposes only. You must not:

• Submit false, misleading, or inaccurate information.
  
  

• Attempt to disrupt or damage our website or systems.
  
  

• Use our name, brand, or content for unauthorized purposes.
  
  

We reserve the right to refuse service, terminate communication, or cancel a request if we believe a user is violating these Terms or engaging in abusive or unlawful behavior.

4. Communication Consent (Including SMS Program)

By providing your phone number or email address, you consent to receive:

• Calls, text messages (SMS), or emails from Gentek USA about your inquiry, appointment, or quote.
  
  

• Occasional marketing or promotional messages about new offers or services (only if you have given consent).
  
  

We will only contact you during reasonable hours and will never spam you. Message and data rates may apply. You may opt out anytime by replying “STOP” to a text message or by contacting us directly at info@gentekusa.com.

Your consent to receive communications is not a condition of purchase.

5. SMS Terms of Service Requirements

Program Name: Gentek USA Alerts

Program Description:
Our SMS program provides updates regarding service appointments, installation confirmations, quotes, and limited-time promotional offers. By opting in, users agree to receive informational and marketing messages related to Gentek USA’s products and services.

Opt-Out Instructions:
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

Rejoining Instructions:
To rejoin, sign up as you did initially on our website or through our customer forms, and we will resume sending SMS messages to you.

Help Instructions:
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to info@gentekusa.com or call (346) 646-7878.

Carrier Liability Disclaimer:
Carriers are not liable for delayed or undelivered messages.

Message and Data Rates Disclaimer:
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

No Mobile Information Sharing Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Privacy Policy Link:
For privacy-related inquiries, please refer to our Privacy Policy.

Compliance Statement:
Gentek USA complies with all applicable CTIA and TCPA regulations and follows industry standards for responsible SMS communication.

Legal Compliance Note:
All communications are managed in accordance with U.S. law and carrier guidelines. Your consent to receive messages is voluntary and may be withdrawn at any time.

6. Quotes, Pricing, and Services

All prices, quotes, and promotions listed on our website or provided through communication are subject to change without notice.
Final pricing for installation or repair services may vary depending on location, project details, and material costs.
Gentek USA reserves the right to refuse or modify services if conditions or requirements change after an estimate is issued.

7. Third-Party Tools and Integrations

Our website and forms may use third-party tools such as GoHighLevel, Google, Meta (Facebook/Instagram), or other platforms to manage communication, appointments, or marketing.
These partners are contractually required to keep your information confidential and secure. All use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

8. Limitation of Liability

Gentek USA is not liable for any indirect, incidental, or consequential damages resulting from:

• Website downtime or technical issues
  
  

• Delays in service scheduling or communication
  
  

• Errors or omissions in provided information
  
  

• Use or misuse of our website or services
  
  

To the fullest extent permitted by law, our liability is limited to the amount you paid (if any) for the specific service in question.

9. Intellectual Property

All website content, including logos, designs, images, and text, is owned or licensed by Gentek USA and protected under U.S. copyright and trademark laws.
You may not copy, reproduce, or distribute any part of our content without prior written permission.

10. Termination

We may suspend or terminate access to our services at any time if you violate these Terms, misuse our platform, or engage in any activity that could harm Gentek USA or our customers.

11. Governing Law

These Terms are governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.
Any disputes arising from or related to these Terms shall be handled in a court of competent jurisdiction located in Harris County, Texas.

12. Updates to These Terms

We may update these Terms periodically to reflect changes in our business, legal requirements, or operational practices.
The latest version will always be available on our website with the “Last Updated” date shown above.

13. Contact Us

If you have questions or concerns regarding these Terms, please contact:

Gentek USA
📍 332 Highway 146, La Porte, Texas, USA
📧 info@gentekusa.com
📞 (346) 646-7878