Gentek USA Privacy Policy

Last Updated: October 27, 2025

Gentek USA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or interact with us through our services.

1. Information We Collect

We may collect the following personal information when you contact us or use our services:

• Full Name
  
  

• Email Address
  
  

• Phone Number
  
  

• Home or Business Address
  
  

• Project or Service Details (e.g., generator type, installation needs)
  
  

• Any other information you voluntarily provide
  
  

We may also automatically collect non-personal information such as IP address, browser type, and site usage data to improve your website experience.

2. How We Use Your Information

We use your personal information to:

• Provide and manage generator installation, repair, and maintenance services
  
  

• Respond to inquiries and schedule appointments
  
  

• Send quotes, updates, and project details
  
  

• Contact you via call, text (SMS), or email within a reasonable time frame after you reach out to us
  
  

• Send special offers or marketing messages only if you have given consent
  
  

• Improve our services and website
  
  

• Comply with legal and regulatory obligations
  
  

We respect your time and privacy — we do not spam. All communications from us will be professional, relevant, and limited to appropriate follow-ups or marketing updates.

3. Consent

By submitting your information through our website, forms, or online ads (such as Facebook, Instagram, or Google lead forms), you consent to Gentek USA collecting, storing, and using your personal information as described in this policy.

By providing your phone number or email, you agree that we may contact you via call, text, or email about your inquiry, service updates, or promotional offers. You may opt out of marketing communications at any time by replying “STOP” to any text message or by contacting us directly. Message and data rates may apply.

Your consent to receive communications is not a condition of purchase.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or disclosure.
All data collected through our website or GoHighLevel system is securely stored and encrypted.

5. How We Share Your Information

We may disclose limited personal information to trusted subcontractors and service providers that help us operate our business — such as CRM tools (like GoHighLevel), payment processors, or customer support systems. These partners are contractually required to keep your information confidential and secure, and they only receive what is necessary to perform their services.

We do not sell, rent, or exchange your personal information with anyone.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
  
  

• Withdraw consent for future communications
  
  

• Opt out of marketing or promotional messages
  
  

To make these requests, please contact us at:
📧 info@gentekusa.com
📞 (346) 646-7878

7. Cookies and Tracking

We may use cookies and tracking technologies to analyze traffic, personalize your experience, and improve our website. You can adjust your browser settings to refuse cookies, but doing so may limit certain site functionality.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect new practices, legal requirements, or improvements. Any changes will be posted here with a new “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how we use your information, please contact:
Gentek USA
📍 332 Highway 146, La Porte, Texas, USA
📧 info@gentekusa.com
📞 (346) 646-7878