Large language model (LLM) applications, such as chatbots, are unlocking powerful benefits across industries. Organizations use LLMs to reduce operational costs, boost employee productivity, and deliver more-personalized customer experiences.
As organizations like yours race to turn this revolutionary technology into a competitive edge, a significant portion will first need to customize off-the-shelf LLMs to their organization’s data so models can deliver business-specific AI results. However, the cost and time investments required by fine-tuning models can create sizable roadblocks that hold many would-be innovators back.
To overcome these barriers, retrieval-augmented generation (RAG) offers a more cost-effective approach to LLM customization. By enabling you to ground models on your proprietary data without fine-tuning, RAG can help you quickly launch LLM applications tailored to your business or customers. Instead of requiring retraining or fine-tuning, the RAG approach allows you to connect the off-the-shelf LLM to a curated external knowledge base built on your organization’s unique, proprietary data. This knowledge base informs the model’s output with organization-specific context and information.