Privacy Policy – Gem Track

Effective Date: September 23, 2025

Gem Track (“we”, “our”, “the App”) values your trust and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and what choices you have regarding your personal data.

1. Scope of this Policy

This Privacy Policy applies to the Gem Track mobile application and related services where users log in, manage accounts, and track diamond production data.

2. Information We Collect

Personal Information (provided by you):

• Full Name

• Email Address

• Phone Number

• Profile Image/Photo

• Login credentials (Email & Password – passwords are securely encrypted/hashed)
  
  

Production/Operational Data (provided by you):

• Diamond production details (e.g., weight, batch/lot numbers, timestamps, production status, notes, etc.)
  
  

• Activity logs (such as when records are created, updated, or viewed)

3. How We Use Your Information

We use the collected information to:

• Create and manage user accounts and logins.

• Enable users to track, store, and manage diamond production data.

• Provide, maintain, and improve our services.

• Ensure security, fraud prevention, and compliance with legal obligations.

• Send important service-related notifications, updates, or support communications.

• Perform analytics to improve user experience and app performance.

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share information only in the following cases:

• Service Providers: With trusted vendors who help us operate the app (e.g., hosting, email services, analytics). They have limited access and are bound by confidentiality.
  
  

• Legal Requirements: If required by law, regulation, or legal process.
  
  

• Business Transfers: In case of a merger, acquisition, or transfer of assets, user data may be part of the transaction, but privacy protections will be maintained.

5. Your Choices & Rights

• You can update or change your profile details (name, phone number, image, etc.) in the app.
  
  

• You can request to delete your account and associated data by contacting us at workload.hp@gmail.com.
  
  

• You may opt out of promotional emails or notifications (if enabled) by using the unsubscribe option.

6. Data Security

We use industry-standard measures (such as encryption, secure servers, and authentication systems) to protect your data. However, no method of storage or transmission is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Gem Track is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the app or email. Continued use of the app means you accept the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: workload.hp@gmail.com
Contact Person/Company: NEXTBIZ