Key: RED = Question - Green = Answer

Am having issues with this site. What do I do?

Please contact us via Facebook message/Email. You can find our contact details in the Contact Us Tab.

My payment choice is not working. What do I do?

If your having this issue please contact us via Facebook message/Email. You can find our contact details in the Contact Us Tab. We will check our side and get back to you. If the issue is not us, next step is to contact your bank yourself.

A product I wanted is sold out or has been removed.

If a product is sold out we may make more to sell if item the product materials are available. If the product has been removed this means we are no longer making them.

A sessional product I wanted is sold out or has been removed.

If a sessional product is sold out we may make more to sell if the item product materials are available. If the product has been removed this means we are no longer making them or the session items have been removed to make way for the next calendar session. Don't worry as they will be back the following year.

Do you make body piercings?

Not at the moment other than butterfly in ear earrings.

Are the products safe for children

Due to the small part that some have that could cause a chocking hazarded they are not suitable for anyone under four years old. We are currently looking into child friendly ideas.

Is there a Postage And Packaging cost?

Yes. Buyer pays £2 Postage And Packaging cost with cost of items.

Do you give loyalty awards? 

Yes. We run a loyalty program that work as points. Every time you buy products One loyalty point voucher will be sent with your order. Each voucher is worth two points. Collect six points and then redeem it to have £2 off your next purchase.

Do loyalty points expire? 

Yes. They are valid all year long until used or expire. They expire at the end the year 31st December each year. Please note we have the right to amended or change loyalty T&C's. If we do it will be notified on our news tab.

How do I redeem my points? 

On our digital or printed vouchers there will be a codes. At our, Our Products page scroll down to below the items selecting area and you will find the heading (Do you have loyalty points vouchers from us? If yes REDEEM here) Type your voucher codes into the box.

You have refused to accept my loyalty points voucher or vouchers why?

If we have messaged or emailed you to say we have refused your voucher or vouchers the reasons for this maybe that a voucher is > 1. Already redeemed,  2. Your voucher has expired,  3. Your voucher is a duplicate,  4. Your voucher is fake,  5. Your voucher has been edited to look like a genuine voucher. We have ways to make sure the voucher came directly from us. 

Can I appeal against your decision and reasoning to why you refused my voucher or vouchers?

Yes. You get one appeal trial every year. We will ask you to send us a photo of the voucher via email. We will then expect it and get back to you with a result.

My ordered item has arrived but is broken/damaged. Can I get a replacement or refund?

All our products are well make to a great standard. We understand damage or brakeage may happen during transit of your product. That being the case we will first ask you to send a photo via email as proof and then either replace the item of the same if available. If not you can choose two of the following > 1. A replacement item of the same value or closest.  2. A refund. 

My ordered item has arrived but is broken/damaged. I don't want a replacement item of the same value or closest or refund. I want it fixed if possible. Can this happen?

Yes. Firstly we will ask for a photo via email so we can assess the issue and if its fixable. If we deem it to be we will ask you to send the item back to us. The sender will have to pay Postage And Packaging. Once we have it, if we are unable to fix it we will let you know and then fall back to our previous plan > 1. A replacement item of the same value or closest.  2. A refund. We will send it back to you at no cost to the reviver.

I have not received a payment link.

If you have not received a payment link please message us. You can find how to contact us via Contact Us tab.

I have not received my order tracking number. Is not showing on the Product Tracking tab.

If you have not received you tracking order number the reasoning for this is as followed > 1. We are awaiting the tracking number from who we sent it off with. 2. Postage to send off are Monday To Saturdays. If you have not had it in two days please contact us. You can find how to contact us via Contact Us tab.