What can I study?

A gateway qualification which includes:

• Nutrition & healthy eating

• Ways of maintaining personal well-being in work

• Dealing with stress

• Budgeting

• Understanding physical and mental health problems

• Saving money

• Health & Safety in work

• Self-development

• Work/Life Balance

Level 1 qualification which includes:

• Safeguarding

• Developing Personal Confidence

• Health, Adult & Child care

• Valuing Equality & Diversity

• Developing the skills & attitudes needed

• The range of roles within the sector

• Pertinent legislation

• Effective communication

Level 2 qualification which includes:

• Principles of Customer Service

• Customer needs & expectations

• Responding to problems & complaints

• Products & Services

• USP's

• Maintaining customer loyalty

• Effective team-working and inter-personal skills