Data Analysis & Visualization: SQL, BigQuery, ETL, ADF, Kafka, Power BI, Tableau, Excel (Pivot Tables, VLOOKUP, Power Query, Macros, Data Validation), Google Analytics, Python
Process Automation & Low-Code Platforms: Streamlining workflows with automation tools
CRM & System Integrations: Enhancing customer data management and reporting accuracy
Business Analysis Tools: JIRA, Confluence, Miro, Figma, Draw.io, Balsamiq, GitHub (project repository management)
Project Frameworks: Agile, Scrum, Waterfall
Solution Design: Functional specifications, process improvement, UAT execution
Operating Systems & Office Tools: Windows OS, Microsoft Office Suite (Word, Excel, PowerPoint, Office 365)
Software Development Lifecycle (SDLC)
Business Process Optimization: Requirements gathering, process automation, workflow mapping, quality assurance
Data-Driven Decision-Making: Data validation, governance, and visualization
Trend & Performance Analysis: Identifying customer behavior patterns to enhance sales and engagement
Data Quality Management: Designing and implementing validation processes
Process Mapping: "As-Is" and "To-Be" workflow design for efficiency improvements
Reporting & Insights: Creating dashboards to track KPIs and monitor performance
Stakeholder Engagement: Collaboration with cross-functional teams
Requirement Gathering & Documentation: Defining functional specifications and maintaining project documentation
Backlog Management: Sprint planning, backlog grooming, and writing user stories (JIRA, Confluence)
Communication & Collaboration: Clear, concise, and effective stakeholder interactions
UAT Execution: Facilitating testing and ensuring quality delivery
Analytical Thinking: Problem-solving through data analysis
Excellent Written & Oral Communication: Clear documentation and presentation skills
Active Listening & Attention to Detail: Ensuring accuracy in requirements and deliverables
Negotiation & Conflict Resolution: Addressing and resolving issues effectively
Emotional Intelligence: Building positive stakeholder relationships
Servant Leadership: Leading with a collaborative and supportive approach
Facilitation Skills: Efficiently managing meetings and workshops