Elango S - Maintenance Help Desk

Maintenance helpdesk can effectively perform several functions. It provides a single (or multiple) point of contact for department to gain assistance in troubleshooting, get answers to questions, and solve known problems. A Maintenance helpdesk generally manages its requests through the use of software such as issue tracking systems. It connect with 500 restaurant and other department for Maintenance request.

Process and Software design.

The Google cloud Maintenance help desk is basically setup in cloud and used in any places. Google cloud is used for backend, setup and no need for maintenance. Just sign up and use software for proper communication.Ticket can share quickly with anyone inside our team. Easily setup your email, user portal, and knowledge bases to support your users.Ticket can assign automatically to support experts and request can see based on their roles.

Software Uses?

Basic ticket management - accept, Pending, Out of scope, waiting for Spareparts, reply, comment, close (we can add any action if we want).

Advanced ticket management - custom ticket attributes and ticket rules.

Email - optional ticket management through your email.

Reporting - for tickets or labor over a specified time period.

User portal - users can submit tickets and track progress; customizeable questions and company logo.

Knowledge base - provide articles unique to you, your organization, or created by the community.

Dashboard - track things like ticket history and churn.

Active Directory integration - authenticate users to the user portal.

Multi-site support - setup individual sites and user portals that combine to a master help desk.

Mail Notification available, Keep employees and managers on track throughout the review cycle with automatic reminders.

Appraisal can see based on the Role based security , Control who sees what so managers and employees only access reports and forms relevant to them.

Design a performance review workflow and experience that best fits for organization.

Customise based on the required by programmer.

Database is more secure in google cloud, No need to worry about the infrastructure upgrades and lengthy deployment timelines.

View your project as a Gannt chart, Pie chart , column chart, Line chart, Bar chart and Table.