For quick adaption of service delivery/Project/Process, we implement Operation Maturity Framework and SIPOC in our work. It help the stakeholder gain an insight into the process setting wholesome responsibility.
The Operation Maturity (OM) Framework has five methods that define the Key components for managing an effective service delivery. Each of these methods are designed considering the Lean Six Sigma principle as the core.
Understand customer wants
Methods to deliver consistently
Balance workload efficiently
Performance with visual displays
Drive continuous improvement
It stands for Supplier, Inputs, Process, Outputs and Customers
It provide the context and scope of the process being analyzed.
It captures the voice of the customers. (Output requirements)