This Privacy Policy explains how we collect, use, store, and protect information when you use this mobile application and related services collectively referred to as the “Service”.
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
We may collect the following types of information depending on how you use the Service:
1.1 Information You Provide
When you use certain features, you may provide information such as:
- Photos or images you upload for plant identification, plant diagnosis, or plant care features;
- Text, questions, or descriptions you enter;
- Plant names, care notes, reminder settings, or saved plant records;
- Feedback, support requests, or other messages you send to us.
1.2 Automatically Collected Information
When you use the Service, certain information may be collected automatically, such as:
- Device type, operating system version, language settings, region, and app version;
- Usage data, feature interactions, crash logs, diagnostics, and performance data;
- Approximate location derived from system settings or device region, where applicable;
- Advertising identifiers or analytics identifiers, if permitted by your device settings and applicable law.
1.3 Photos and Camera Access
The Service may request access to your camera or photo library so that you can take or upload plant photos.
We only access photos or camera content when you choose to use related features or grant permission through your device settings.
You can manage camera and photo permissions at any time in your device settings.
1.4 Notification Permission
The Service may request permission to send notifications, such as plant care reminders or watering reminders.
You can enable, disable, or manage notification permissions at any time in your device settings.
1.5 Purchase and Subscription Information
If you make an in-app purchase or subscribe to paid features, payment and billing are processed by Apple.
We do not collect or store your full payment card information. We may receive limited purchase-related information, such as subscription status, purchase status, product type, transaction identifiers, or receipt validation information, as needed to provide paid features and support purchase restoration.
2. How We Use Information
We may use the information we collect to:
- Provide plant identification, plant diagnosis, plant care, reminder, and related features;
- Process uploaded photos and user inputs to generate results;
- Save plant records, care preferences, or reminder settings;
- Improve recognition accuracy, service quality, user experience, and app performance;
- Detect, prevent, and fix bugs, crashes, errors, or technical issues;
- Respond to support requests, feedback, or user inquiries;
- Manage subscriptions, purchases, access rights, and purchase restoration;
- Send notifications if you have granted permission;
- Analyze feature usage and improve the Service;
- Comply with legal obligations and enforce our terms.
3. AI and Automated Processing
Some features may use automated systems, image recognition, artificial intelligence, or third-party technology providers to process photos, text, or other inputs and generate plant-related results.
The results may include plant identification, plant health information, care suggestions, watering guidance, or other educational content.
Automated results may not always be accurate, complete, or suitable for every plant, environment, or care condition. The Service is provided for general informational and educational purposes only.
4. How We Share Information
We do not sell your personal information.
We may share limited information in the following situations:
4.1 Service Providers
We may share information with trusted service providers who help us operate, maintain, analyze, secure, or improve the Service. These providers may support functions such as:
- Cloud storage and hosting;
- Image recognition or AI processing;
- Analytics and crash reporting;
- Subscription validation;
- Customer support;
- Notification delivery.
These providers are only authorized to process information as needed to provide services to us.
4.2 Legal and Safety Reasons
We may disclose information if required to do so by law, regulation, legal process, or government request, or if we believe disclosure is necessary to:
- Protect rights, safety, or property;
- Prevent fraud, abuse, security issues, or illegal activity;
- Enforce our terms and policies;
- Respond to lawful requests.
4.3 Business Transfers
If we are involved in a merger, acquisition, restructuring, asset sale, or similar transaction, information may be transferred as part of that transaction, subject to appropriate safeguards.
5. Third-Party Services
The Service may use third-party services for analytics, crash reporting, AI processing, cloud storage, advertising, payment validation, or other operational purposes.
These third-party services may collect or process information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party services that may apply.
6. Data Storage and Security
We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain information only for as long as reasonably necessary to provide the Service, maintain records, improve functionality, resolve disputes, comply with legal obligations, and enforce our terms.
Uploaded photos, plant records, reminder settings, diagnostic data, and support messages may be retained for different periods depending on feature needs, technical requirements, and legal obligations.
When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
8. Your Choices and Controls
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of your information;
- Opt out of certain analytics, advertising, or tracking where applicable.
You can also manage certain permissions directly in your device settings, including:
- Camera access;
- Photo library access;
- Notification permission;
- Location permission, if applicable;
- Tracking permission, if applicable.
To exercise privacy rights, please contact us using the contact information below.
9. International Data Transfers
Your information may be processed and stored in countries or regions other than where you live. These countries or regions may have data protection laws different from those in your location.
When required by applicable law, we take appropriate measures to protect information transferred internationally.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated Privacy Policy will be posted within the Service or made available through other reasonable means.
Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.