Privacy Policy

Effective Date: 03/05/2025

1. Introduction

Welcome to Garaje  App
Garaje is a service-connection platform that enables vehicle owners (drivers) to connect with independent technicians and service providers.

We respect your privacy and are committed to protecting your personal data in compliance with international privacy standards including principles from the General Data Protection Regulation (GDPR).

2. Key Clarification of Our Role

Garaje is strictly a platform provider:

• We do NOT provide repair services

• We do NOT employ technicians

• We do NOT handle or process payments

All service agreements and payments happen directly between users (drivers and technicians) at their own discretion.

3. Information We Collect

3.1 Information You Provide

When using the app, we may collect:

For Drivers:

• Name

• Phone number

• Location (GPS or manually selected)

• Vehicle details (type, model, issue description)

• Chat messages with technicians

For Technicians:

• Full name

• Phone number

• Profile details (skills, experience, categories)

• NIC / Identity verification documents

• Utility bill (for address verification)

• Service location and radius

• Images of work/services

3.2 Automatically Collected Data

• Device information (model, OS)

• App usage data

• IP address

• Location data (if enabled)

4. How We Use Your Data

We use your data to:

• Enable matching between drivers and technicians

• Display relevant services based on location and category

• Verify technician identity (KYC process)

• Provide secure in-app communication

• Improve app performance and user experience

• Prevent fraud and abuse

5. Legal Basis for Processing (GDPR Style)

We process your data based on:

• Consent – when you register and use the app

• Legitimate Interests – to operate and improve the platform

• Legal Obligations – when required by law

6. Location Data Usage

Garaje uses location data to:

• Show nearby technicians

• Allow service discovery on the map

• Enable accurate service requests

You can:

• Turn off GPS anytime

• Use manual location selection instead

7. Data Sharing

We DO NOT sell your data.

We only share data:

Between Users:

• Drivers and technicians can see each other's:

  • Name

  • Contact details

  • Service information

  • Location (only when needed)

With Service Providers:

We may use trusted third parties for:

• Hosting (e.g., cloud services)

• Analytics

• Security monitoring

8. Payments Disclaimer

Garaje does not process or control payments.

• Payments are handled independently between drivers and technicians

• We are not responsible for:

  • Pricing disputes

  • Payment issues

  • Refunds

9. Data Retention

We keep your data only as long as necessary:

• Active accounts → data retained

• Deleted accounts → data removed or anonymized

• Legal obligations may require longer retention

10. Security Measures

We implement:

• Encrypted communication (chat protection)

• Secure authentication systems

• Access control for sensitive data (e.g., KYC documents)

However, no system is 100% secure.

11. Your Rights.

You have the right to:

• Access your data

• Correct inaccurate data

• Delete your account and data

• Withdraw consent

• Object to certain processing

To request this, contact: garajeapp@gmail.com

12. Children’s Privacy

Garaje is not intended for users under 16 years old.
We do not knowingly collect data from minors.

13. Third-Party Links & Services

The app may contain links or integrations (maps, etc.).
We are not responsible for third-party privacy practices.

14. Changes to This Policy

We may update this Privacy Policy.
You will be notified via the app when significant changes occur.

15. Contact Us

For any privacy-related concerns:

📧 Email: garajeapp@gmail.com
📍 Location: Sri Lanka