As time draws closer to an event's start, Gametime strategically reduces ticket prices for last-minute customers, as those tickets generally lose value during this timeframe.[5] Tickets for each event are available until 90 minutes after the event started.[6] Gametime recorded that around 80% of transactions take place up to seven days before an event, 50% of those on the day of the event, and more than 10% after that event's start.[7] Tickets purchased through the app are made available digitally through the customer's phone, with a barcode that would be scanned by the venues' scanners or entrance personnel, removing the need to print the tickets.[8] Griffith, who uses the app himself, considered this to be the app's best feature.[9] Payment transactions are handled using Apple Pay and Google Pay, respective to the user's platform; additional integrations for PayPal's Venmo service were added on the day of the service's third-party support introduction.[10][11]
Gametime High Fives, a rewards program introduced in August 2015, rewarded people who bought tickets to three or more MLB events in which the home team won, a US$5 voucher for use within the app.[12] In April 2016, Gametime was updated with the Snap and Sell feature, which added a user-side ticket resale functionality to the app.[13] Using Snap and Sell, users can take pictures of sports tickets, which are then analyzed using optical character recognition for validity and placed onto the app's marketplace if they apply to its venue lineup.[14] Griffith stated that the feature sought to make selling tickets as easy and accessible as possible, claiming that it only required three taps to bring the ticket to the market, when compared to competitors' "75 taps' worth of data entry" for the same functionality.[15][16]
Gametime Connect, released in June 2016, saw the integration of two friends-based features; users could see whether friends were presently selling tickets, and were given the ability to directly buy those specific tickets, and whether friends were going to attend an event, enabling users to buy tickets for it so they could attend it together.[17] Gametime FanViews, introduced in April 2017, allows Gametime customers to share their feedback on the quality and atmosphere of the seating they had acquired through the app, and share photos of the event they attended.[18] Information collected through FanViews is aggregated and presented to future customers at checkout.[19]
Founder Brad Griffith, formerly a senior financial analyst for Google,[20] developed the idea of a digital instant-ticketing system for mobile devices when he missed the first inning of an October 2012 National League Championship Series game between the San Francisco Giants and the St. Louis Cardinals.[21] Griffith had realized too late that, in order to validate the tickets, he had to print them out.[21] He was convinced that there had to be a simpler way to purchase event tickets, and eventually decided to start developing an app that would fit this purpose, and founded San Francisco-based Gametime United to go with it.[22] The resulting product was launched for smartphones running iOS in May 2013.[23] An Android version of the app followed in March 2014,[24] and one for Apple Watch devices was released in May 2015.[25]
Initially, Gametime only offered tickets for select stadiums in San Francisco,[23] but soon expanded to Los Angeles.[26] The number of available venues rose to 35 cities the U.S. and Canada by July 2015,[5][27] and covered 48 cities by February 2016, with over 500 teams featured.[1] Presently, Gametime offers tickets in 60 cities in North America.[28] In August 2015, Gametime advanced into offering tickets for college football, adding 50 of the U.S.' top programs to their catalog.[29] In December 2015, Gametime announced that they would expand into tickets from the music industry, such as those for concerts, to broaden their market availability.[30] In addition to last-minute sales, as is with the case with their sports tickets, admissions to music venues would also be available for purchase several months in advance.[31]
In September 2015, Gametime signed a partnership with digital fan destination Bleacher Report for integration within the latter's Team Stream app.[51] As part of the deal, Team Stream would show its users advertisements of inexpensive tickets for upcoming games of their sports teams of interest, which then directly linked to the venues' pages within Gametime.[52] In May 2017, Ticketmaster entered an agreement with Gametime which allowed them to distribute their tickets over the app, with proceeds shared between the two companies and the tickets' respective teams.[53] With the partnership, Ticketmaster sought to better reach Gametime's young target audience and "fish where the fish are".[54] According to Ticketmaster's chief commercial officer, Greg Economou, 12,000 teams and venues that used Ticketmaster would receive a secondary purchase option through Gametime.[55] Financials of the deal were not disclosed.[34]
NEW YORK, March 09, 2023--(BUSINESS WIRE)--Riskified Ltd. (NYSE: RSKD), a leader in eCommerce fraud and risk intelligence, today announced that Gametime, a popular marketplace for sports, concerts, theater and comedy show tickets, has implemented its Chargeback Guarantee solution to provide real-time fraud decisions and increase purchase approval rates and revenues.
Due in part to the partnership with Riskified, Gametime has reported a 1.5% increase in transaction success rates. The company also recorded an eight-point increase in its Net Promoter Score (NPS), a measure of customer satisfaction, from customers who were able to seamlessly purchase high-value tickets (greater than $1,000 per ticket).
Gametime's mission is to unite the world through shared experiences. Founded in 2013, Gametime provides consumers with a seamless and transparent way to buy and sell tickets for live events including sports, concerts, theater, and comedy shows. Gametime specializes in last-minute tickets, allowing customers to purchase up to 90 minutes after the event start time. Gametime emphasizes mobile ticket delivery as an easy and environmentally friendly alternative to paper tickets and believes in going above and beyond for customers. The company was founded by current CEO Brad Griffith. Download Gametime at www.Gametime.co/app. Follow GT on Facebook @gametime, Twitter @gametime and Instagram @gametimeapp.
NEW YORK--(BUSINESS WIRE)--Riskified Ltd. (NYSE: RSKD), a leader in eCommerce fraud and risk intelligence, today announced that Gametime, a popular marketplace for sports, concerts, theater and comedy show tickets, has implemented its Chargeback Guarantee solution to provide real-time fraud decisions and increase purchase approval rates and revenues.
After reviewing this order, it appears that we did not have tickets available to replace your tickets within our policy. In our terms of service, it does state that \"if Gametime is unable to provide you with the tickets you ordered due to an error by a seller, and Gametime is unable to find comparable replacements, Gametimes sole obligation shall be limited to providing you a full refund via the same method that the original payment was made (cash or Gametime credit.)\". In this case, we did attempt to look for replacements within policy and we did not have any available so that is why the refund or Gametime Credit was offered.
We do sympathize with your situation here. As a one time exception, we can provide a full refund and a full Gametime Credit of $190. The alternate option would be to provide 200% in Gametime Credit for $380. This can be used to repurchase tickets if you do not wish to be refunded and would like the 200% Credit.
Gametime sells last-minute tickets to the most popular events in sports, music, and theater. It makes finding the perfect live experience remarkably fast and easy. They curate an epic list of the most amazing possibilities in the city has to offer. Once the client selects their event it will examine over 10,000 potential seats and present them with
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