Cancellations are allowed as long as they are done (via phone calls) before the 24 hrs mark. Otherwise, cancellations made within the 24 hours bracket will have a 50% fee. Clients will be given three strikes from the first time they fail to call on time to cancel an appointment. Once the three strikes are met, client might be facing the possibilty of not being able to set any appointment for a prolonged time. There is an apportunity to fix this issue by calling.