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Background:
Green Dart, a leading courier service provider in Wales, UK, seeks to increase its market share and revenue by 15% over the next three years. The company, with 27 years of experience, faces inefficiencies due to outdated, manual processes and isolated IT systems.
Problem Statement:
Manual processes and fragmented IT systems cause inefficiencies, high operational costs, and slow decision-making. Rising competition from low-cost services and high costs of contract-based agents further challenge Green Dart’s operations.
Objectives:
System Integration Program:
Objective: Improve overall operational efficiencies by integrating IT systems across different functional areas.
Scope: Enhance connectivity and data flow between existing systems to streamline processes and reduce bottlenecks.
Initial Project: Introduce a new IT system within the Customer Care team to automate courier delivery logging.
Project: Automated Courier Delivery Logging System
Objective: Automate the manual process of logging courier deliveries to increase efficiency.
Expected Benefits: Reduce inefficiencies by 30% and achieve annual cost savings of £250,000.
Cost Estimate: £50,000 for customization of an off-the-shelf solution, £15,000 for training, and £3,000 per year for maintenance.
Deliverables
Case Study - Green Dart.pdfBusiness Case
Project Green Dart Comprehensive Business Analysis and System Design.pdfBusiness Analysis and System Design
Study course completion Gabriel Asechemie.pdfLetter of Course Completion
AN39405468.pdfBCS, FCBA Certification
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