Policies 

Coastal Canines Pet Services Grooming Policies:

By scheduling an appointment, clients agree to all grooming policies. 

One-on-One Grooming

Coastal Canines Pet Services provides a one-on-one grooming experience in a calm, low-stress environment. Each dog is groomed individually to help create a safer and more comfortable experience.

Safety & Comfort First

Your dog’s safety, comfort, and trust always come before achieving a perfect groom. Grooming will only be performed within each dog’s comfort and tolerance level.

If a dog becomes overly stressed, anxious, aggressive, or unsafe during grooming, services may be modified, shortened, or stopped at any time for safety reasons.

This may include:

• Face trimming  

• Nail trimming  

• Drying  

• Scissoring work  

• Dematting  

• Handling-sensitive areas  

Some dogs may go home slightly damp or with unfinished areas if continuing would cause unnecessary stress or create an unsafe situation.

Matting Policy

Matted coats can cause pain, skin irritation, bruising, and discomfort. Severely matted coats may require shaving for humane removal.

Additional de-matting or shave-down fees may apply depending on:

• Coat condition  

• Severity of matting  

• Time required  

• Dog behavior/tolerance  

Coastal Canines Pet Services reserves the right to refuse severe de-matting if it is not in the dog’s best interest.

Flea Policy

For the health and safety of all pets in our care and to maintain a clean grooming environment, Coastal Canines Pet Services does not accept dogs with active fleas or flea infestations.

If fleas are discovered during the appointment:

• Grooming services may be stopped immediately  

• The appointment may be ended early  

• Immediate pickup may be required  

• Cleaning/sanitation fees may apply  

Please ensure your dog is current on flea prevention prior to their appointment.

Puppy, Senior & Special Needs Dogs

Puppies, senior dogs, rescue dogs, and dogs with medical or behavioral concerns may require extra patience, time, breaks, or modified grooming techniques.

Owners must disclose any:

• Medical conditions  

• Allergies  

• Injuries  

• Seizures  

• Anxiety  

• Aggression history  

• Mobility concerns  

Vaccination Requirements

All dogs should be current on veterinarian recommended vaccinations.

Late Arrival Policy

Please arrive on time for scheduled appointments. Due to our one-on-one grooming schedule, clients are given a 10-minute grace period after their scheduled appointment time.

Arrivals more than 10 minutes late may need to be rescheduled to avoid disrupting other appointments.

Pickup Policy

Due to our one-on-one grooming setup and limited space, dogs must be picked up promptly once notified that grooming is complete.

Late pickup fees may apply if pickup is excessively delayed.

Cancellation & No-Show Policy

A minimum of 24-hour notice is appreciated for cancellations or rescheduling.

Repeated no-shows or last-minute cancellations may require a non-refundable deposit before future appointments can be booked.

Aggressive or Unsafe Behavior

For the safety of both the groomer and the dog, Coastal Canines Pet Services reserves the right to refuse or discontinue services for dogs displaying aggressive or unsafe behavior.

Pricing

Exact pricing cannot always be quoted before seeing coat condition and behavior in person. Prices may vary depending on:

• Size  

• Coat condition  

• Coat length  

• Behavior  

• Time required  

• Matting  

• Deshedding needs  

Additional fees may apply for excessive matting, difficult behavior, or extended grooming time.

Payment Policy

Payment is due at pickup.

Photos & Social Media

Photos or videos may occasionally be taken during appointments for social media or promotional use unless otherwise requested by the owner.

Right to Refuse Service

Coastal Canines Pet Services reserves the right to refuse service at any time if grooming cannot be completed safely, humanely, or respectfully for the dog or groomer.