Conflict in Context: Begins with a presentation of relatable scenarios of conflict in different settings (workplace, personal life, community) to illustrate its prevalence and the importance of effective resolution strategies.

Program Overview: An outline of the learning objectives and emphasize the value of negotiation and conflict resolution skills in the 21st century.

Nature of Conflict: A definition of conflict and discuss its various causes, including differing perspectives, competing interests, miscommunication, and power imbalances.

Types of Conflict: Exploration of different types of conflict, such as interpersonal, intrapersonal, and intergroup conflict.

The Conflict Process: Illustrates the stages of conflict escalation and de-escalation.

Positive Aspects of Conflict: Open discussion to highlight that conflict, when managed constructively, can lead to innovation, growth, and stronger relationships.

Interests vs. Positions: Disucssion to differentiate between focusing on positions (stated demands) and underlying interests (needs and motivations) in negotiation.

Communication Skills: Emphasis placed on the importance of active listening, clear communication, and empathy in understanding different perspectives.

Creating Value: An exploration of strategies for creating mutually beneficial solutions and expanding the pie of possibilities.

Building Rapport: Open dialogue about techniques for building trust and rapport with negotiating partners, even in challenging situations.

Conflict Styles: Introduction to different conflict styles (e.g., avoiding, accommodating, competing, collaborating, compromising) and their appropriate applications.

Mediation and Facilitation: An explanation of the role of mediators and facilitators in helping parties reach mutually agreeable solutions.

Problem-Solving Techniques: Open discussion about problem-solving techniques, such as brainstorming, identifying common ground, and generating creative options.

De-escalation Techniques: Explores strategies for de-escalating conflict, including active listening, acknowledging emotions, and finding common ground.

Ethical Considerations: Emphasizes the importance of ethical conduct in negotiation, including honesty, fairness, and respect for all parties involved.

Power Dynamics: General dialogue about the impact of power imbalances on negotiation and conflict resolution, advocating for fairness and equity.

Building Trust: Discussion to highlight the importance of building trust and maintaining integrity in negotiation processes.