The company’s headquarters and the location of the servers are in Germany, which means that they are automatically subject to the strict German and European data protection regulations.
A German court is responsible for all contractual and legal matters.
The company offers German-speaking support.
The company’s headquarters are in Bonn. Your personal data that you store in the MagentaCLOUD is stored exclusively in high-security data centers in Germany.
This is what MagentaCLOUD offers private users: All Telekom newcomers get 3 GB of free storage with the MagentaCLOUD free account. Interested parties who already have a mobile or landline contract with Deutsche Telekom will receive 15 GB free of charge. From EUR 1.95 per month, 100 GB are available in the MagentaCLOUD M tariff. Otherwise, you can increase your online storage space to 500 GB, 1,000 GB or even up to 5,000 GB.
Information about the company: Telekom Deutschland AG is Europe’s largest telecommunications company and provides both private and business customers with a comprehensive range of fixed-network and mobile communications services.
Security: MagentaCLOUD offers strong access protection and TÜV-tested cloud security. The security of the data centers has been certified annually by TÜV with the ISO 27001 certificate since 2004. Furthermore, MagentaCLOUD has received the “Certified Cloud Security” seal from TÜV Saarland.
If you upload data to the cloud, it will be secured by TLS/SSL on the way from your computer to the data center. An additional end-to-end encryption that allows you to already encrypt your data before uploading it to the cloud is offered; However, only with the MagentaCLOUD XL or XXL tariffs (from 9.95 euros per month).
Our recommendation: Our encryption software Boxcryptor can help here. With the free account you can store your data in a special drive. The software solution then ensures in the background that the data is encrypted with a password only known to you before it is uploaded to the MagentaCLOUD. That way no one but you can see the data.
End devices: The cloud software is available for Windows and macOS as well as iOS and Android.
Share files: Files that you have stored in the cloud can be shared via a link. You can forward data or – after activating write permissions – work on documents together with friends and acquaintances. Optionally, you can protect the released data with a password.
Cloud synchronization: Thanks to MagentaCLOUD’s offline and synchronization function, you can access your files and keep them up-to-date even without an internet connection.
Additional functions: In the e-mail center, you can attach and send data to e-mails directly from the cloud. Pictures, music and videos can also be accessed via the television with the MagentaCLOUD TV app. In addition, data from surveillance cameras that you use via Magenta SmartHome can be stored directly in the cloud.
Support: If you have any questions or problems relating to MagentaCLOUD, a live employee chat, a chatbot and the hotline are available to you. You can also ask your questions in the online community, by e-mail to the service team or directly in the (offline) shop near you.
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