NEW RESTAURANT Opening Policies and Procedures

General

• NO eating or drinking up front or in the kitchen

• Keep work areas clean and organized

• No cell phone use in work areas, except for work purposes

• No switching hotel rooms without GOS Approval

• If your name is not assigned to the hotel room, don't be in the room

• Represent yourself, your Operator, and CFA Inc. in a positive way

Food Safety

Food safety should be our top priority during this opening, for both FOH and BOH! Please help us exemplify good food safety practices for the new Team Members and hold each other accountable for this.

Schedule

The FTS schedule will be posted on the website before you arrive at the opening, but we ask that you remain flexible as things may change throughout the week. Schedules for the following weeks will be posted on the website on Saturday.

Attire

We will be following the Chick-fil-A standards for shaving, piercings, and tattoos.

The following items are mandatory:

• Name tag, with no titles under your name 

• Wooden name tags are not allowed

• Blue trainer polos only - if this is your first Grand Opening, you will receive uniforms upon arrival

• Black or gray Oobe pants

• Black non-slip shoes, dark socks, black belt

• Any Chick-fil-A polos of your choice for training days before opening

Breaks

• Each FTS is expected to take a 30-minute unpaid break for every 6 hours worked.  Please make sure that you are taking a break daily; if you find yourself unable to take a break, find a GOS and we will make sure you get one!

• Lead trainers for each area of the restaurant are responsible for running FTS breaks

Time Recording

You must record your time via NOVATime. When you take a break please account for it on your NOVATime app. Please be a faithful steward - DO NOT milk the clock. At the end of each week, you will be required to verify your hours and sign off on your time worked. Please DO NOT leave without completing this step!

• Visit the NOVAtime page on this website for more information.

Expenses

Daily Meals

Each trainer will receive $25 daily for food. You will not be required to turn in receipts; it is a daily per diem that will be added to your paycheck.

Each trainer will be allowed 1 entree & 1 side or an entree salad on their breaks. Please "Promo Free" these items and be a good steward of what the operator has allowed. This is a privelage not a right. 

Travel Time

You are responsible for clocking in/recording your travel time in NOVAtime. Please note the allowances for travel time, as listed below:

Flying to Grand Opening: Starts 1.5 hours from take off. Ends when you arrive at the hotel.

Flying Home: Starts 1.5 hours from take off. Ends when you arrive at your home airport.

Driving: We will reimburse you for the mileage, so please keep track of your mileage!

Baggage

Your checked baggage will be reimbursed through Chick-fil-A on your paycheck. You will need to turn in a receipt to your GOS at the opening.

Tip: DON'T OVERPACK! If you're here for a week or less, please try to not check a bag at the airport. A carry-on should be more than sufficient for one week, especially since you'll mostly be wearing Chick-fil-A attire.

Airport Parking

You can park at the airport if it is absolutely necessary. You will receive a maximum of $16 per day for parking at the airport.

Tip: Please try to have someone else drop you off. Mileage will be covered to/from the airport

Gas

Gas to fill cars for work purposes will be reimbursed through Chick-fil-A on your paycheck. PLEASE KEEP RECEIPTS AND TURN IN TO THE GOS TEAM! 

Gas for personal trips or activities will not be covered.

Uber 

If we need to Uber you to the assignment, then we will reimburse you.  PLEASE KEEP AND SEND YOUR RECEIPTS TO THE GOS TEAM. 

Laundry

You are required to come to work with your uniform clean and wrinkle-free. Laundry is available at the hotel and will require payment. We will provide laundry detergent.