Frooos Retail - Privacy Policy

Welcome to FROOOS – your trusted source for farm-fresh & Exotic fruits in Kerala. We value your trust and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order with us.

1.   What We Collect

When you browse or shop with FROOOS, we may collect the following information:

Personal Details

Name, email, contact number, delivery and billing addresses, and payment-related data (securely handled via third-party payment platforms).

Order History

Details about your past purchases, cart activity, and transaction records to serve you better.

Device & Interaction Data

Technical info like your IP address, browser type, device details, and how you interact with our website — gathered using cookies and tracking tools.

2.   How We Use Your Information

We use the data you share with us for purposes including:

• Processing and delivering your orders smoothly.

• Offering customer service and resolving any issues.

• Sending order alerts, exclusive offers, and updates — only if you've agreed to receive them.

• Improving our website’s functionality and keeping it secure.

• Complying with any legal or regulatory requirements.

3.   Data Protection Measures

We take security seriously. All sensitive data is protected using encryption, secure servers, and safe payment gateways provided by our eCommerce platform. We regularly update our systems to guard against unauthorized access or misuse.

4.   When We Share Information

FROOOS doesn’t sell or trade your personal data. We only share necessary details with:

• Trusted Partners: Payment processors and delivery services that help fulfill your order.

• Legal Authorities: When disclosure is legally required for fraud checks or investigations.

5.   Cookies & Tracking Tools

Cookies help us enhance your shopping journey. We use them to:

• Remember your preferences and login credentials.

• Monitor website performance and optimize user experience.

• Serve relevant ads or suggestions (if applicable).

You can adjust your cookie preferences anytime through your browser settings.

6.   Your Rights

You’re in control of your data. You can:

• Request access to or changes in your personal information.

• Unsubscribe from promotional emails through the link in our messages.

• Turn off cookies via your browser settings.

If you’d like help with any of these, just reach out to us.

📧 Email: customercare@frooos.com

📞 Phone: 75938 44727

7.   Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected on this page, and we encourage you to review it occasionally to stay informed.

By continuing to use our website, you agree to the terms of this policy.

Thank you for choosing FROOOS — An Exotic Fruit Treat! 🍊🥬