Frequently Asked Questions
Frequently Asked Questions
What types of flowers and arrangements do you offer?
FTH offers a wide range of floral arrangements, including bouquets, centerpieces, ceremony décor, and more. Our team has a strong background in art and design, which allows us to cater to a variety of clientele. There is no arrangement too large or small... if our clients can dream it, we can make it!
How do you work with clients to design their floral arrangements?
FTH takes a collaborative approach to design, working closely with our clients to understand their vision and bring it to life. We offer phone and zoom consultations to discuss your event, style preferences, and any specific requests you may have. We can provide sketches during the design planning phase to help you visualize the final product and make any necessary adjustments.
Client-requested face-to-face consultations (outside of the initial meeting), estimate revisions, and design recreations are available at an hourly charge.
Can you accommodate specific requests or allergies?
FTH gladly accommodates specific requests or allergies. Please let us know in advance if you have any specific needs or concerns, and we will do our best to accommodate them.
How do you ensure that the flowers are fresh and of high quality?
FTH only uses the freshest and highest-quality flowers in our arrangements. We work with reputable suppliers to source our flowers, and we carefully select and handle them to ensure that they are in the best condition possible. We also have contingency plans in place in case any issues arise with the flowers we have selected.
Do you offer delivery and setup services?
Yes, FTH offers delivery and setup services for all of our floral arrangements and contracts. The floral service fee varies based on location and size of event. We will coordinate with the venue to ensure that the flowers are delivered and set up at the appropriate time, and we will handle any necessary breakdown and clean-up after the event. We can also coordinate a client pick-up for smaller floral services.
How far in advance do clients need to book your services?
FTH recommends booking our services as far in advance as possible, as we tend to book up quickly for popular dates and seasons. However, we may be able to accommodate last-minute requests depending on our availability. It is best to contact us as soon as you have a date and venue confirmed to check on our availability and secure your date. If you are booking within four (4) weeks of the event, there is a $200 rush charge.
What is your process for handling changes or cancellations?
FTH understands that events can be unpredictable and that changes or cancellations may be necessary. If you need to make any changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request and will provide a revised quote if applicable. In the event of a cancellation, our cancellation policy will apply. Please review our cancellation policy prior to booking to understand your rights and obligations.
Do you offer any discounts?
Yes, FTH offers a discount for teachers, military service members, and first responders. Please contact us for more information on our discounts.
What is your pricing structure?
Our pricing is based on the complexity and size of the arrangements, as well as the type and quality of the flowers used. We are happy to provide a custom quote based on your specific arrangement and budgetary needs. We require a deposit to secure your booking, and the balance is due four weeks prior to your event.
Floral Design Timeline
Initial consultation:
This is typically the first step in the process and involves meeting with the client to discuss their vision and needs for their event. During this meeting, we will gather information about the event details, including the theme, color palette, budget, and desired style.
Design planning:
After the initial consultation, we will begin working to develop the actual floral design plan for the event. This might include creating mood boards, sketches, or other visual aids to help the client visualize the final product. We will also work with the client to finalize the details of the design, including colors, and arrangements.
Proposal and contract:
Once the client approves all floral design choices presented within the proposal estimate, we will then develop the estimate into a contract, further outlining the scope of work and the terms of the agreement. The client should review and sign the contract carefully before signing.
Ordering and sourcing:
Once the design plan is finalized, we will place orders for all florals and any other materials needed for the event. We will also coordinate with other vendors at this time to ensure that all elements of the design are in place for the event day.
Set-up and delivery:
On the day of your event, we will deliver and set up all of the floral arrangements and other decor elements. This might include setting up ceremony arrangements, reception centerpieces, and other decorative elements. We can also arrange client pickup for smaller floral services
Breakdown and clean-up:
After the event, we will return to the event location to breakdown and clean up any floral arrangements and floral decor elements.