FRESCO SHOP PRIVACY POLICY

Effective Date: December 10, 2024

Welcome to Fresco Shop! This Privacy Policy outlines how Aurora Supplies Sdn Bhd ("we," "our," or "us") collects, uses, stores, and protects your information when you use the Fresco Shop mobile application ("App") and related services. By using Fresco Shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Mandatory Data

We collect the following mandatory information to enable the core functionality of the Fresco Shop App:

Email Address: For account creation and communication.

Password: To secure your account.

Name: To identify you in your account.

Phone Number: To facilitate communication related to orders.

Address: For billing and order delivery purposes.

Optional Data

You may choose to provide additional information to enhance your user experience:

Delivery Address: To specify different delivery locations.

Birthdate: For personalized offers and promotions.

Company Name: For business-related transactions.

Company Phone Number: For communication related to company orders.

Buyer Name: To identify the primary point of contact for orders.

Accountant Name: For billing and invoicing purposes.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and maintain the App's functionality.

To process and fulfill orders, including payment and delivery.

To communicate with you regarding your account, orders, or promotional offers.

To improve our services, troubleshoot issues, and enhance user experience.

To comply with legal and regulatory requirements.

3. How We Protect Your Information

We are committed to safeguarding your information. We implement the following security measures:

Data Encryption: To protect your data during transmission.

Secure Storage: Using industry-standard security protocols.

Access Controls: Restricting access to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

Service Providers: With trusted third-party service providers who assist in delivering our services (e.g., delivery services).

Legal Compliance: To comply with applicable laws, regulations, or legal requests.

Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Your Rights

You have the following rights regarding your personal data:

Access and Update: You may access and update your personal data within the App.

Deletion: You may request the deletion of your personal data by contacting us.

Opt-Out: You can opt out of receiving promotional communications by following the instructions in the communication.

6. Children's Privacy

Fresco Shop is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted within the App, and the "Effective Date" will be revised.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aurora Supplies Sdn Bhd

Email: tan@aurora.com.my

Phone: +60127886900

Address: PT55650 & PT55651 Jalan Meranti Jaya 9,

Meranti Jaya Industrial Park,

47120 Puchong,

Selangor Darul Ehsan, Malaysia

Thank you for trusting Fresco Shop. Your privacy is important to us!