I have an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync any folders I am still getting the message "Can't sync not enough free space". In my system settings it appears the files are still taking up space on my "Apple" drive where I have drobox downloaded and have set it to sync to (I have less than 200GB of non-dropbox data on that Apple drive).
I had this problem on my Mac a year ago and solved it by checking the box on the website to not have online files take up hard drive space. I've done the same for my PC. I have unlimited space on my dropbox account. I have updated Dropbox to the latest version (released December 21st 2021). I have read through every relevant online article and forum I could find. So now I am here.
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I believe I have been using Smart Sync (where I would select which folders were local or online only). I selected all of the folders and set them to online only. Then after that wasn't clearing up space, I went to Selective Sync in my settings and unchecked all the folders there.
Sorry for the delayed response. Last week I tried deleting a bunch of files on the internal drive however Dropbox still gave me the error (however I'm not sure if I completely quit and restarted Dropbox then).
Since then I uninstalled dropbox completely, and the second I did that a bunch of 'ghost' dropbox files appeared (I'm using 'ghost' cause I don't know what else to call them, my computer thinks they're taking up space even though I can't open them and they are unreadable). My computer thought these dropbox files were taking up >100Tb of space (see attached picture) which is impossible on my 8Tb drive. The size of 110Tb does make sense given it's from my business partner's shared folder and we have a lot of data on there, however to my knowledge none of those shared folders were ever downloaded or selected to be synced on this drive.
I believe these ghost files (which had never showed up on my computer before) were the primary reason for my computer/dropbox to think there was space being taken up. I know this was a problem on Mac (in terms of offline files appearing to take up space), is there a way to fix this on Windows? I would love to reinstall dropbox but worry that it will take over my computer again.
My E drive is internal. When I tried reinstalling dropbox and having the folders online (after a couple days of waiting for Dropbox to sync) I ran into the same error "cannot sync not enough disk space", however there's still several terrabytes of free space on the disk.
I thought for a second it might be because the disk is damaged, however when I ran some repair software it said it wasn't. I'll look more into this (maybe uninstall Dropbox and reinstall it on a different disk).
Just thought I'd jump in here to say that I use Smart Sync on at least two thirds of the stuff I have in Dropbox, and it still says my hard drive is 90% full, and Online Only files that cannot be opened when Dropbox is off show up as the biggest files in WinDirStat.
I am also having an issue with Smart Sync in Windows 11. I started in Windows 11, this is not a migration issue. I have a business account with over 1 TB of data and 30k+ files. For months I have been seeing a message in my desktop client: Dropbox is experiencing some issues. Before opening online-only files and folders, right-click and choose Make available offline.
The option to make the files Online-Only again has wholly disappeared from the desktop client preferences and the menu options when I right-click on the file or folder. The only option provided is to make my files available offline.
2. Uninstalled the desktop client and reinstalled it.....also didn't fix a thing. In fact, when I reinstalled it, the set-up wizard gave me the option to start with all files as Online-Only, and the files that were set to Make Available Offline before the uninstall/reinstall still show as Offline. Meaning the uninstall/reinstall did not make them Online-Online again.
I can't preview, open, insert, or attach any file unless I make it available offline. This is causing a HUGE disruption in how we work, administrate file storage, and share files. I do not have 1TB+ storage available on my laptop. The whole point of having Dropbox is for Cloud Storage. We are paying for a product that is not working properly.
I received an email from support suggesting it's an icon overlay issue, but that doesn't explain why the option has completely disappeared in the preferences in the desktop client. Online-Only as a check box option in the preferences has nothing to do with icon overlays as far as I'm aware. I'm not missing an icon, Online-Only is gone. If you look at the image below taken from the desktop client options, there is no option offered for Online-Only. This is something that disappeared with the latest update. I was having issues with files not responding when I selected Online-Only, but now Online-Only is gone altogether, and I haven't installed any new programs. I don't even allow my rig to auto-update. I update manually just for this reason. It seems that Dropbox has made some changes that aren't working as intended and it's very frustrating that they just don't say that.
I'm going to go through the icon overlay steps, perhaps the changes Dropbox made are that we can only access Online-Only now through an icon and it's no longer a check-box option in the client preferences.
And still it's anyone's guess if this will fix the issue of having to download files before I can preview, edit, share, or attach them. Dropbox put out a message for this issue in the Desktop alerts which support didn't even address in the canned response. You can see the message in the Activity Alert window below.
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Here are all my tickets. I was told on 2/13/23 that all the tickets would be combined and someone would reach out to me. It's now 3/6/2023 and I haven't heard from anyone. I have walked through the basic troubleshooting, uninstall, reinstall, clear cache, adjust icon overlay, turn off anti-virus, and whitelist in the firewall, but my issue is more advanced. Something is interfering with the Dropbox installation on my Windows 11 computer and I need advanced help figuring out what it is. Getting to someone who has that skill set has been nothing short of impossible. I have to believe this is a known Windows 11 issue, known by someone somewhere and I'm not the only person having this experience. If you can help me get to someone who can help, preferably someone who isn't going to walk me through all the same steps that already have not resolved the issue, I would greatly appreciate it.
Update to my earlier post, I reached out to Dropbox Support Chat #21573296 and was told Justin sent me an email from escalation. I did not receive this email, when I replied to the ticket asking when this was sent and how to have it resent, no response. So I just reached out again on Dropbox Spport Chat #21169506 to re-escalate ticket #21169506. I asked Logan to look up when Justin from the escalation department sent his response and was told he couldn't share that information with me due to privacy. So basically, there was no email from Justin and this is tech support covering themselves. It has now been 1 month and 2 days of trying to get this issue resolved. This is the worst tech support I have ever received. It doesn't surprise me Dropbox receives 71% negative reviews for its customer service. 152ee80cbc
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