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Prior to the second episode airing, the writers spent time conducting research in offices.[20] This process was used for Daniels' other series King of the Hill and Parks and Recreation.[20] The pilot is a direct adaptation of the first episode of the original British series.[21] Daniels chose to go this route because "completely starting from scratch would be a very risky thing to do" owing to the show being an adaptation.[21] He had briefly considered using the idea for "The Dundies" as the pilot episode.[22] After the writers knew who the cast was, they were allowed to write for the actors, which allowed the show to be more original for the following episode, "Diversity Day".[21] Following the mixed reaction toward the first season, the writers attempted to make the series more "optimistic" and to make Michael Scott more likable.[23] They also established the supporting characters of the series more, giving them relatable personalities. They also made the lights in the office brighter, which allowed the series to differentiate itself from the British series.[23]


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The theme is played over the title sequence, which features scenes of Scranton, various tasks around the office, and the main cast members. Some episodes of the series use a shortened version of the theme song. Starting with the fourth season, the theme song is played over the closing credits, which previously rolled in silence. Ferguson described his theme as "against type; it has this vulnerability, this yearning to it that soon explodes into this overdone optimism which then gets crushed - which is pretty much what the show is about."[57]

The accounting department includes Angela Martin (Angela Kinsey), an uptight and ultra-religious woman who likes to keep things orderly and make sure situations remain as businesslike as possible; Kevin Malone (Brian Baumgartner), a lovable but dim-witted man who revels in juvenile humor and frequently indulges in gambling; and Oscar Martinez (Oscar Nuez), who is intelligent and cultured, but often patronizing, and whose homosexuality and Hispanic heritage made him a frequent target of Michael's unintentional off-color comments. Rounding out the office are the laconic salesman Stanley Hudson (Leslie David Baker), who cannot stand Michael's constant references to his Black American heritage (he also does not like to take part in time-wasting meetings and often solves crossword puzzles or sleeps during them); eccentric quality assurance representative Creed Bratton, who has a mysterious criminal history; the matronly saleswoman Phyllis Lapin (Phyllis Smith), who dates and then marries Bob Vance (Robert R. Shafer) from Vance Refrigeration, a company whose office is across the hall from Dunder Mifflin; Andy Bernard (Ed Helms), a salesman from the Stamford, Connecticut branch of Dunder Mifflin introduced in season three who transfers to the Scranton branch after the two offices merge; the shallow and talkative customer service representative Kelly Kapoor (Mindy Kaling); the promiscuous alcoholic supply relations representative Meredith Palmer (Kate Flannery); human resources representative Toby Flenderson (Paul Lieberstein), who is loathed, and often the target of abuse, by Michael; warehouse foreman Darryl Philbin (Craig Robinson); warehouse dock worker and Pam's fianc Roy Anderson (David Denman), who is fired in the third season for attacking Jim; and the vice president for regional sales for Dunder Mifflin Jan Levinson (Melora Hardin), who later becomes Michael's love interest.

Toward the end of season five, the bubbly and naive Erin Hannon (Ellie Kemper) is introduced as Pam's replacement at the reception following Pam's short stint at the Michael Scott Paper Company and subsequent move to sales. Erin has a personality that makes it difficult for anyone to dislike her, and develops a unique bond with Michael when he becomes almost a father figure in her life. A story arc at the end of season four has Holly Flax (Amy Ryan) transferred to the office as Toby's replacement. She becomes a love interest for Michael, as they share very similar personality traits. Jo Bennett (Kathy Bates) is the CEO of Sabre. This company takes over Dunder Mifflin, and Gabe Lewis (Zach Woods), introduced in the middle of season six, is a Sabre employee who is assigned to the Dunder Mifflin Scranton branch as the regional director of sales. In season seven, Bennett's friend Nellie Bertram (Catherine Tate) is interviewed to replace Scott and later serves as a replacement regional manager for Bernard in season eight after Robert California (James Spader) has become the new CEO of Sabre. In season nine, Clark Green (Clark Duke) and Pete Miller (Jake Lacy) join as new customer service representatives who attempt to catch up on the ignored customer service complaints that Kelly has neglected while working at Dunder Mifflin. Clark is later moved to sales.

Initially, the actors who portray the supporting office workers were credited as guest stars, but then were named series regulars during the second season.[65] The show's large ensemble was mainly praised by critics and led to the series winning two Screen Actors Guild Award for Outstanding Performance by an Ensemble in a Comedy Series.[66]

The series starts by introducing Dunder Mifflin's employees via a tour given by branch manager Michael Scott for both a documentary camera crew and first-day temp Ryan Howard.[71] Salesman Jim Halpert has a crush on receptionist Pam Beesly, who helps him play pranks on co-worker Dwight Schrute, even though she is engaged to Roy Anderson, who works in the company's downstairs warehouse. Rumors spread throughout the office that Dunder Mifflin's corporate headquarters is planning to downsize an entire branch, leading to general anxiety. Still, Michael chooses to deny or downplay the realities of the situation to maintain employee morale.

Karen has left the Scranton branch after her breakup with Jim and becomes the regional manager at the Utica branch.[81][82] A self-employed Jan moves herself and her candle business into Michael's condo, until the dissolution of their relationship midway through the season during an intimate dinner party including Pam, Jim, Andy, Angela and Dwight. This episode showcases what has become a very toxic and unhealthy relationship between Michael and Jan. After Dwight's crude (though well-intentioned) method of euthanasia of Angela's ailing cat without her permission,[83] she leaves him for Andy, leading Dwight into depression. Ryan, in his new corporate life in New York City, attempts to modernize Dunder Mifflin with a new website for online sales; he also learns that his boss, David Wallace, favors Jim, and thus Ryan attempts to sabotage Jim's career. Ryan is soon arrested and fired for misleading the shareholders and committing fraud related to the website's sales numbers. Toby announces he is moving to Costa Rica and is replaced by Holly Flax, who quickly shows a liking for Michael. Pam decides to follow her artistic interests and is accepted to attend a three-month graphic design course at the Pratt Institute in New York City. In the season finale, Jim almost proposes to Pam but is interrupted by Andy proposing to Angela, who reluctantly agrees. Phyllis then catches Dwight and Angela having sex in the office.[84]

Jim proposes to Pam at a gas station halfway between Scranton and New York City, where they meet for a visit. Pam ultimately returns from New York to Scranton, where Jim has bought his parents' house for the two of them. Having avoided jail and only been sentenced to community service, Ryan bleaches his hair and starts working at a bowling alley. Michael initiates a romance with Holly until she is transferred to the Nashua, New Hampshire branch, Toby returns to Scranton to replace Holly, and their relationship ends. When Andy is made aware of Dwight and Angela's continued affair, both men leave her.[86] Newly hired Vice President Charles Miner implements a rigid managerial style over the branch that causes Michael to resign in protest.[87] Michael opens the Michael Scott Paper Company in the same office building, enticing Pam and Ryan to join as salespeople, and though his business model is ultimately unsustainable, Dunder Mifflin's profits are immediately threatened.[88] In a buyout of the Michael Scott Paper Company, the three are rehired with Pam promoted to sales and Ryan returning as a temp. During the chaos a new receptionist, Erin, is hired to fill the vacancy originally left by Pam. The season ends with a scene that subtly alludes to Pam's (unplanned) pregnancy.

Jim and Pam marry and have a baby named Cecelia Marie Halpert.[89] Meanwhile, Andy and Erin develop an interest in each other, but find their inherent awkwardness inhibits his attempts to ask her out on a date during a murder-mystery game meant to distract the members of the office. Jim is promoted as co-manager. Rumors of bankruptcy begin to surround Dunder Mifflin, and by Christmas, Wallace announces to the branch that Dunder Mifflin has accepted a buyout from Sabre Corporation, a printer company. While Wallace and other executives are let go, the Scranton office survives due to its relative success within the company. Michael Scott is now the highest-level employee at Dunder Mifflin. In the season finale, Dwight buys the office park. Michael agrees to make an announcement to the press regarding a case of faulty printers. When Jo Bennett, Sabre CEO, asks how she can repay him, Michael responds that she could bring Holly back to the Scranton branch.[90]

This was the final season for Steve Carell, who plays Michael Scott, as NBC did not renew Carell's contract.[92] Beginning with this season, Zach Woods, who portrays Gabe Lewis, was promoted to a series regular.[93] Erin and Gabe have begun a relationship, much to Andy's chagrin, and Andy attempts to win Erin's affection back. Holly, Michael's former girlfriend, returns to Scranton to fill in for Toby, who is on jury duty for the "Scranton Strangler" trial. Michael and Holly eventually restart their relationship. After the two get engaged, Michael reveals he will be leaving Scranton to move to Colorado with Holly to support her elderly parents. Jim and Pam adjust to parenthood, while Angela starts dating state senator Robert Lipton and gets engaged off-screen in the season finale. After Michael's replacement Deangelo (Will Ferrell) is seriously injured on the job, Jo creates a search committee to interview candidates and choose a new manager for the office. In the meantime, Dwight Schrute, and later Creed Bratton, took over as acting manager. 0852c4b9a8

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