Last Updated: [2025.09.04]
This Privacy Policy explains how Format Genius ("we", "us", or "our") collects, uses, stores, and protects information when you use our mobile application ("App"), Format Genius (the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve the Service, and we only gather data that is necessary for these purposes. The information we collect falls into two categories:
1.1 Information You Provide Voluntarily
Account Information: If you choose to create an account (e.g., to save conversion history or sync settings), we may collect your email address, username, and password (stored in encrypted form).
Support-Related Information: If you contact our customer support (e.g., for technical issues), we may collect your name, email address, and details about your inquiry (e.g., App usage issues, error descriptions) to assist you.
1.2 Information Collected Automatically
Device and Usage Data: When you use the Service, we may automatically collect non-personally identifiable information about your device and usage, including:
Device model, operating system version, and unique device identifiers (e.g., IDFV for iOS devices, used solely to optimize App performance).
App usage data, such as the types of files you convert (e.g., audio, video, image), conversion frequency, and duration of use (to improve conversion efficiency and user experience).
Local File Data: The App processes files (audio, video, images) directly on your device for format conversion. We do NOT upload, store, or access your original files or converted files on our servers—all file processing occurs locally to protect your data privacy.
2. How We Use Your Information
We use the collected information for the following legitimate purposes:
To provide and maintain the Service (e.g., enabling format conversion, saving your conversion history if you have an account).
To improve the Service (e.g., analyzing usage data to optimize conversion speed, fixing technical bugs, and adding new features based on user needs).
To respond to your support requests (e.g., resolving issues with file conversion or App functionality).
To ensure the security of the Service (e.g., detecting and preventing fraudulent activity, protecting against unauthorized access to user accounts).
3. Information Sharing and Disclosure
We respect your privacy and do not share your personal information with third parties except in the following limited circumstances:
Service Providers: We may engage trusted third-party service providers to assist with specific functions (e.g., cloud hosting for account data, analytics tools to improve App performance). These providers are contractually obligated to protect your information and only use it to perform services on our behalf.
Legal Requirements: We may disclose information if required by law (e.g., in response to a valid court order, subpoena, or government request) or to protect our legal rights, safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction—we will ensure the receiving party adheres to this Privacy Policy.
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
4. Data Storage and Security
Local Storage: As noted, all file processing (audio, video, image conversion) occurs locally on your device. Your original and converted files remain on your device unless you choose to share them via third-party platforms (e.g., email, cloud storage) outside of the App.
Account Data Security: If you create an account, your account information (e.g., email, encrypted password) is stored on secure servers with industry-standard protection measures, including encryption (SSL/TLS) and access controls.
Data Retention: We retain your account information for as long as your account is active or as needed to provide the Service. If you delete your account, we will permanently delete your account data within a reasonable timeframe, unless required by law to retain it. Usage data (non-personally identifiable) may be retained for a longer period to improve the Service, but it will be anonymized (stripped of any identifiers that could link it to you).
5. Your Rights Regarding Your Information
You have the following rights regarding your information, subject to applicable data protection laws (e.g., GDPR, CCPA):
Access: You can request access to the personal information we hold about you (e.g., your account details, usage history).
Correction: You can request to correct inaccurate or incomplete information (e.g., updating your email address in your account settings).
Deletion: You can delete your account at any time via the App’s settings, which will result in the deletion of your account data.
Opt-Out: If you no longer wish to receive non-essential communications (e.g., service updates), you can opt out by adjusting your account settings or contacting us.
To exercise these rights, please contact us using the information in Section 7.
6. Children’s Privacy
The Service is not intended for use by children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it immediately. Parents or guardians who believe their child has provided information to us may contact us to request deletion.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy and notify you via the App (e.g., a pop-up notification) or email (if you have an account). We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [Format Genius0010@foxmail.com]