Utility Customer Information Systems (CIS) Market was valued at USD 2.8 Billion in 2022 and is projected to reach USD 5.2 Billion by 2030, growing at a CAGR of 8.5% from 2024 to 2030.
Looking forward, the forecast for the Utility Customer Information Systems (CIS) market from 2023 to 2033 presents even more dynamic changes. The demand for CIS solutions is expected to continue growing due to the increasing complexity of utility operations and the rising expectations of customers. As more utilities transition towards smart metering and advanced grid systems, there will be a greater emphasis on managing vast amounts of data, requiring more robust and scalable CIS platforms. Additionally, the rising focus on sustainability and the integration of renewable energy sources will create new challenges and opportunities for CIS providers to develop systems that can efficiently handle these evolving energy landscapes.
The rise of the Internet of Things (IoT) will further influence the CIS market, as utilities seek to leverage connected devices for improved customer experience and operational efficiency. Furthermore, regulatory pressures around data privacy and cybersecurity will push CIS providers to offer enhanced security features and compliance capabilities. As utilities continue to modernize their infrastructure, the demand for smart, adaptive, and secure CIS solutions will only grow stronger, shaping the future of utility management for years to come.
Get an In-Depth Research Analysis of the Global Utility Customer Information Systems (CIS) Market Size And Forecast [2025-2032]
The Utility Customer Information Systems (CIS) market has undergone significant changes between 2018 and 2022, driven by technological advancements, regulatory changes, and evolving consumer expectations. With the rise of smart grids, big data analytics, and cloud technologies, the demand for sophisticated CIS solutions surged. Utilities sought to enhance operational efficiency, improve customer engagement, and streamline billing and payment processes. The CIS market saw widespread adoption as utilities embraced digital transformation to stay competitive and meet regulatory demands for better service delivery.
During the 2018-2022 period, key trends in the CIS market included the integration of artificial intelligence (AI) and machine learning (ML) to enable predictive maintenance, personalized customer service, and dynamic pricing models. The growing demand for data-driven decision-making prompted many utilities to invest heavily in next-generation CIS platforms that offered real-time analytics and customer insights. The cloud adoption rate also accelerated, as cloud-based CIS solutions provided scalability, flexibility, and lower upfront costs.
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
By the year 2030, the scale for growth in the market research industry is reported to be above 120 billion which further indicates its projected compound annual growth rate (CAGR), of more than 5.8% from 2023 to 2030. There have also been disruptions in the industry due to advancements in machine learning, artificial intelligence and data analytics There is predictive analysis and real time information about consumers which such technologies provide to the companies enabling them to make better and precise decisions. The Asia-Pacific region is expected to be a key driver of growth, accounting for more than 35% of total revenue growth. In addition, new innovative techniques such as mobile surveys, social listening, and online panels, which emphasize speed, precision, and customization, are also transforming this particular sector.
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Growing demand for below applications around the world has had a direct impact on the growth of the Global Utility Customer Information Systems (CIS) Market
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
Based on Types the Market is categorized into Below types that held the largest Utility Customer Information Systems (CIS) market share In 2023.
Cloud-Based
On-Premises
Global (United States, Global and Mexico)
Europe (Germany, UK, France, Italy, Russia, Turkey, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia, etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
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1. Introduction of the Global Utility Customer Information Systems (CIS) Market
Overview of the Market
Scope of Report
Assumptions
2. Executive Summary
3. Research Methodology of Verified Market Reports
Data Mining
Validation
Primary Interviews
List of Data Sources
4. Global Utility Customer Information Systems (CIS) Market Outlook
Overview
Market Dynamics
Drivers
Restraints
Opportunities
Porters Five Force Model
Value Chain Analysis
5. Global Utility Customer Information Systems (CIS) Market, By Type
6. Global Utility Customer Information Systems (CIS) Market, By Application
7. Global Utility Customer Information Systems (CIS) Market, By Geography
Global
Europe
Asia Pacific
Rest of the World
8. Global Utility Customer Information Systems (CIS) Market Competitive Landscape
Overview
Company Market Ranking
Key Development Strategies
9. Company Profiles
10. Appendix
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