Privacy Policy for Food Xpress

Effective Date: 1 June 2026

Food Xpress ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Food Xpress mobile application and related services.

By using Food Xpress, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you use Food Xpress, we may collect:

• Full name

• Mobile phone number

• Email address (if provided)

• Delivery address

• Profile information

• Payment-related information (processed through secure third-party payment providers)

Location Information

We may collect your device location to:

• Show nearby restaurants and food providers

• Provide accurate delivery services

• Improve delivery tracking and order fulfillment

You can disable location access through your device settings, though some features may not function properly.

Order Information

We collect information related to:

• Food orders placed through the app

• Restaurant selections

• Order history

• Delivery preferences

• Transaction details

Device and Usage Information

We may automatically collect:

• Device model and operating system

• App version

• IP address

• Device identifiers

• App usage statistics

• Crash reports and performance data

2. How We Use Your Information

We use the information we collect to:

• Process and deliver food orders

• Manage your account

• Provide customer support

• Communicate order updates and notifications

• Improve app functionality and user experience

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Analyze service performance

3. Sharing of Information

We may share your information with:

Restaurants and Delivery Partners

To fulfill your orders, relevant information such as your name, contact number, and delivery address may be shared with restaurants and delivery personnel.

Service Providers

We may work with trusted third-party providers for:

• Payment processing

• Cloud hosting

• Analytics

• Customer support

• Notification services

These providers are permitted to use your information only as necessary to provide services on our behalf.

Legal Requirements

We may disclose information if required by law, legal process, government request, or to protect our rights, users, or the public.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services

• Maintain transaction records

• Resolve disputes

• Meet legal and regulatory requirements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

• Object to certain processing activities

To exercise these rights, please contact us using the details below.

7. Children's Privacy

Food Xpress is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it.

8. Third-Party Services

The app may use third-party services such as payment gateways, analytics providers, or mapping services. These third parties operate under their own privacy policies, and we encourage you to review them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and will become effective upon publication. Continued use of Food Xpress after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Food Xpress Support
Email: support@foodxpres.store