Avelo will typically treat you as a no-show, unless you board the aircraft and cancel or change your reservation 15 minutes before takeoff. That way the fare value could be lost and your whole reservation including a return or connecting flights would be automatically canceled.
An Avelo Missed Flight may allow rebooking on the next available flight, though fees or fare differences can apply based on ticket rules.
Most Avelo tickets are non-refundable after a 24 hours grace period and they may be canceled without refund in case you fail to report and fail to contact the airline on time.
You have a higher likelihood of retaining your rivals such as standby or reaccommodating within another plane provided you communicate with Avelo as soon as you are late in your flight which is preferably within a few hours of the flight. Moreover, you can prevent the cancellation of subsequent sections of your program because you were contacted in time.
When you call, prepare your ticket number, confirmation code (PNR), and reason why you were late. This accelerates the problem solving of the agent.
Depending on seat availability, Avelo can offer you standby on the following aircraft to your destination. Standby entails waiting at the airport until every confirmed passenger has boarded, during which time you might or might not be seated.
Agents may be able to guarantee you a certain seat later that day by issuing a same-day confirmed change if seats are available. Your fare class and ticket type will determine the fees and conditions.
The agents might sometimes rebook you to the next flight to your destination in the Avelo flight, depending on the availability and the ticket class. Making prompt contact with assistance increases your chances.
You could have to pay the fee difference to board a different aircraft if your ticket isn't refundable or flexible. Unless you have a more flexible fare or add-ons like AveloFlex, even standby or same-day adjustments may incur fees.
If your plans are uncertain, AveloFlex is an add-on that lets you modify or cancel up to 15 minutes prior to departure without incurring penalties and earning Avelo Cash for future travel.
You might be eligible for Avelo Cash (travel funds) that can be applied to subsequent Avelo flights provided your fare qualifies and you cancel properly. The passenger whose name is written on the ticket must spend this money which in most cases has no monetary value.
Avelo will simply reschedule you on the next flight at no extra charge or refunds or travel money when you miss your journey as a result of a delay or letdown by an airline (including mechanical problems).