Frequently Asked Questions

1. How does the service work?

• After scheduling a pick-up, we come to your location, collect your laundry, and take care of washing, drying, and folding. Once completed, we deliver your fresh laundry back to you. It’s that simple!

2. What areas do you service?

• We currently provide pick-up and delivery services throughout the Mid-Ohio Valley region, including Parkersburg, Williamstown, Vienna, Washington, Mineral Wells, and Belpre.

3. What is your turnaround time?

• Our standard turnaround time is 24 hours, or by the end of the next day, but we also offer same day service for an additional fee if you need it faster.

4. What is your pricing?

• We charge $1 per pound for our basic wash, dry, and fold service, with a minimum charge of $20. Additional services like stain treatment or ironing are available at an extra cost. Check our pricing page for more details.

5. Do I need to provide my own detergent or fabric softener?

• No, we use high-quality detergents and fabric softeners. However, if you have a specific detergent preference, feel free to provide it, and we’ll gladly use it for your laundry. We have a variety of options available.

6. What happens if I'm not home for pick-up or delivery?

• If you won’t be home, you can leave your laundry in a designated spot, and we’ll pick it up. For delivery, we can leave your clean laundry at your door or a location of your choice.

7. Do you offer contactless pick-up and delivery?

• Yes, we offer fully contactless pick-up and delivery for your convenience and safety. Just let us know when scheduling your service.

8. Can I include special instructions for my laundry?

• Absolutely! You can add special instructions when scheduling your pick-up. Whether you need delicate items handled carefully or specific folding requests, we’ll accommodate your needs. If you have certain items that need handled with particular instruction, please separate them from the rest and let our pick-up team know!

9. What if something gets damaged?

• We take the utmost care with your laundry, but in the rare case of damage, please contact us within 24 hours of delivery, and we’ll work with you to make things right.

10. Do you handle delicate or specialty fabrics?

• Yes, we can handle most delicate items and specialty fabrics. Please indicate any delicate items or materials like wool, silk, or linen when scheduling your service, and we’ll treat them accordingly.

11. How do I schedule a pick-up?

• You can schedule a pick-up through our contact form page, email, Facebook, or by phone. Just choose a time that works for you! We are currently working on updating our online scheduling service, to make a more convenient experience.

12. What forms of payment do you accept?

• We accept card, check, cash, and payments over the phone. Payment is typically processed once your laundry is delivered.

13. Is there a minimum weight or price for laundry orders?

• Yes, we have a minimum service fee of $20. This ensures we can efficiently cover pick-up and delivery costs. There is no minimum weight requirement.

14. Do you offer any discounts or loyalty programs?

• Yes, we offer monthly subscriptions that save you money, as well as referral discounts. Our subscriptions run at $70 a month for 1 laundry pick up per week, or $130 a month for 2 pick-ups a week (suited for larger families). Check our Facebook page for details on current offers!

15. Can I cancel or reschedule a pick-up?

• Yes, you can cancel or reschedule your pick-up time up to 6 hours before the scheduled time. We understand life happens. Simply contact us via phone or our website.

16. What if I have allergies to certain detergents or fabric softeners?

• We offer hypoallergenic and fragrance-free detergent options for customers with sensitivities. Please let us know if you have any specific needs at the time of scheduling.

17. Do you offer bulk or commercial laundry services?

• Yes, we provide laundry services for businesses like gyms, spas, or Airbnb hosts. Contact us for bulk pricing and special arrangements.

18. How should I prepare my laundry for pick-up?

• You have two options for preparing your laundry:

  1. Disposable Bags & Reusable Return Bags

Place your laundry in disposable bags for pick-up, and we'll return your freshly cleaned items in our reusable, washable bags. This option provides convenience and ensures a sanitary, easy exchange. Our reusable bags are provided at no extra cost and help reduce waste.

2. Laundry Baskets

You can place your laundry in your own basket or hamper for pick-up. We'll disinfect it during our cleaning process, and return your clothes in the same basket, ready to be put away. This is a great option for those who prefer a more eco-friendly approach, as it reduces the need for any additional bags or packaging.

Whichever option you choose, we aim to make the process as smooth and hassle-free as possible.