Floxup Go

Effective Date: Feb 27, 2026

1. Introduction

FloxUp Go (“App”, “we”, “our”, “us”) is designed for registered members of FloxUp-powered gyms.

We are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and safeguarded.

By using FloxUp Go, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to provide gym membership services and improve your experience.

A. Information You Provide

When you use the App, we may collect:

Full name
Email address
Phone number
Date of birth
Gym branch
Member ID
Profile photo (if uploaded)
Account password (encrypted)

B. Membership & Fitness Data

Through your gym’s system, we may collect:

Membership status
Package details
Session usage
Check-in history
Fitness metrics (e.g., BMI, weight, goals)
Personal training usage

C. Payment Information

We may collect:

Payment history
Transaction details
Pending dues
Receipt records

Note: FloxUp Go does not store full card details. Payments are processed through secure third-party payment providers.

D. Device & Technical Information

We may automatically collect:

Device type
Operating system
App version
Log data
Crash reports

This information is used strictly for performance improvement and security.

3. How We Use Your Information

We use your data to:

Verify your gym membership
Create and manage your account
Provide membership details
Track fitness activity
Process and display payments
Improve app performance
Provide customer support
Ensure security and prevent fraud

We do not sell your personal data.

4. Data Sharing

We may share information with:

✔ Your Gym

To sync membership data and provide accurate services.

✔ Service Providers

Such as:

Payment processors
Cloud hosting providers
Analytics providers

These providers are contractually obligated to protect your data.

We do not share personal information for marketing or advertising purposes.

5. Data Security

We implement industry-standard security measures including:

Encrypted data transmission (SSL/TLS)
Secure cloud storage
Password encryption
Access control restrictions

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data:

As long as your account is active
As required by applicable laws
As necessary for gym record-keeping

You may request account deletion at any time (see Section 8).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your account
Withdraw consent
Request a copy of your stored data

To exercise these rights, contact us at the email below.

8. Account Deletion

You may request deletion of your account by:

Contacting your gym directly
Emailing us at: info@thesparksolutionz.com

Upon request, we will delete your personal information unless retention is required by law.

9. Children’s Privacy

FloxUp Go is not intended for children under 13 (or applicable minimum age in your region).

We do not knowingly collect data from children without parental consent.

10. Third-Party Links

The App may contain links to third-party services.
We are not responsible for the privacy practices of those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App and/or on our website with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

📧 info@thesparksolutionz.com

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