Privacy Policy for Floxup Go
Effective Date: Feb 27, 2026
FloxUp Go (“App”, “we”, “our”, “us”) is designed for registered members of FloxUp-powered gyms.
We are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and safeguarded.
By using FloxUp Go, you agree to the practices described in this Privacy Policy.
We collect information necessary to provide gym membership services and improve your experience.
When you use the App, we may collect:
Full name
Email address
Phone number
Date of birth
Gym branch
Member ID
Profile photo (if uploaded)
Account password (encrypted)
Through your gym’s system, we may collect:
Membership status
Package details
Session usage
Check-in history
Fitness metrics (e.g., BMI, weight, goals)
Personal training usage
We may collect:
Payment history
Transaction details
Pending dues
Receipt records
Note: FloxUp Go does not store full card details. Payments are processed through secure third-party payment providers.
We may automatically collect:
Device type
Operating system
App version
Log data
Crash reports
This information is used strictly for performance improvement and security.
We use your data to:
Verify your gym membership
Create and manage your account
Provide membership details
Track fitness activity
Process and display payments
Improve app performance
Provide customer support
Ensure security and prevent fraud
We do not sell your personal data.
We may share information with:
To sync membership data and provide accurate services.
Such as:
Payment processors
Cloud hosting providers
Analytics providers
These providers are contractually obligated to protect your data.
We do not share personal information for marketing or advertising purposes.
We implement industry-standard security measures including:
Encrypted data transmission (SSL/TLS)
Secure cloud storage
Password encryption
Access control restrictions
However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your data:
As long as your account is active
As required by applicable laws
As necessary for gym record-keeping
You may request account deletion at any time (see Section 8).
Depending on your jurisdiction, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your account
Withdraw consent
Request a copy of your stored data
To exercise these rights, contact us at the email below.
You may request deletion of your account by:
Contacting your gym directly
Emailing us at: info@thesparksolutionz.com
Upon request, we will delete your personal information unless retention is required by law.
FloxUp Go is not intended for children under 13 (or applicable minimum age in your region).
We do not knowingly collect data from children without parental consent.
The App may contain links to third-party services.
We are not responsible for the privacy practices of those services.
We may update this Privacy Policy from time to time.
Any changes will be posted within the App and/or on our website with an updated “Last Updated” date.
If you have any questions about this Privacy Policy, please contact:
📧 info@thesparksolutionz.com