Flop Factor Privacy Policy
Last Updated: September 11, 2026
Disalvo Media Inc. ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application, Flop Factor.
1. What Information We Collect
Personal Information You Provide:
- Name
- Email address
- Social media login (if used)
- Onboarding questionnaire responses and setup activity — during account setup we ask a short set of multiple-choice questions about your poker background (for example, your self-rated experience level and recent results, what you find most challenging, why you play, your preferred game type, how often you study, and whether you play live, online, or both), and we record your progress through setup with technical details like app version and timestamps. We store this linked to your account to understand our players and improve the app. This questionnaire has no free-text entry and does not ask for your name, contact details, or any payment amounts.
When you sign in with Google or Apple, we and our sign-in provider process the account information you authorize — such as your name and email address, and, depending on your account and its settings, a phone number — along with related sign-in and usage data, for authentication, security, and fraud prevention. This is separate from the onboarding questionnaire above, which does not request any of this information.
App Usage Data:
- Device and technical data, advertising identifiers, and app-activity events used for analytics, performance, and advertising measurement
- Approximate location estimated from your IP address by our sign-in and analytics providers, used for analytics, security, and fraud prevention
- Purchase and subscription history, including transaction amounts (via our payments provider, RevenueCat)
- Crash and diagnostic reports
- Push notification preferences
2. How We Use Your Information
We process your information to:
- Operate and manage your account
- Provide and improve our services
- Understand who our players are and how onboarding and features are used, in aggregate, to improve the training experience
- Measure and attribute the performance of our own advertising
- Communicate with you when necessary
- Comply with legal obligations
- Prevent fraud and ensure app security
3. Legal Basis for Processing (EU, UK, Canada)
We rely on:
- Your consent
- Contractual necessity
- Legal compliance
- Legitimate interests (e.g., improving the app)
4. Data Sharing
We do not sell your information. We may share data:
- With services that support the app and process data in connection with it — analytics and crash reporting (Google/Firebase), subscription management (RevenueCat), and advertising measurement and attribution (Meta, Adjust)
- During business transfers (e.g., acquisition or merger)
- As required by law or for safety/security
On iOS, the advertising identifier (IDFA) is only available if you grant permission through Apple’s App Tracking Transparency prompt.
5. Data Protection
We use industry-standard security to protect your information. However, no system is completely secure.
6. Your Privacy Rights
Depending on your location, you may:
- Access or correct your information
- Delete your account
- Withdraw consent
- File a complaint with a privacy authority
To exercise rights, email theflopfactor@gmail.com.
Deleting Your Account and Data
To request deletion without installing Flop Factor Poker Trainer, email theflopfactor@gmail.com from the email address associated with your account. Use the subject "Delete my Flop Factor account". If you signed in with Google or Apple, identify the email associated with that sign-in. Do not send your password. We may ask for information needed to verify that you own the account.
You can also start account deletion from the account settings within Flop Factor. Deleting an account removes its sign-in access, profile and training-progress data (including your onboarding questionnaire responses and setup activity, and associated notification-targeting information) and the RevenueCat customer record linked to that account once backend processing completes.
Subscription billing is separate. Deleting your Flop Factor account does not cancel an Apple App Store or Google Play subscription. Manage or cancel the subscription through the store where you purchased it.
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7. Children’s Privacy
Flop Factor is not intended for users under 17. We do not knowingly collect data from minors.
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8. Retention
We retain your data only as long as needed to fulfill the purposes described. When no longer needed, we delete or anonymize it.
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9. Changes to This Policy
We may update this policy. The revised version will be posted with a new “Last Updated” date.
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10. Contact Us
For questions or concerns:
theflopfactor@gmail.com
Disalvo Media Inc.