Privacy Policy

Privacy Policy for Flap Ride

Effective Date: July 21, 2026

Flap Ride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Flap Ride mobile application and related services.

By using Flap Ride, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Profile Picture (optional)

Location Information

We collect precise and approximate location information to:

• Book rides

• Navigate drivers

• Display pickup and drop locations

• Improve ride accuracy

• Calculate trip routes

Location access is only requested with your permission.

Device Information

We may collect:

• Device Model

• Android Version

• Device Identifier

• IP Address

• App Version

• Crash Logs

• Performance Data

Usage Information

• Ride History

• Booking Details

• Payment Information

• App Usage Statistics

• Customer Support Requests

2. How We Use Your Information

We use your information to:

• Provide ride-booking services

• Match riders with nearby drivers

• Process bookings

• Improve navigation

• Send notifications

• Verify users

• Prevent fraud

• Improve app performance

• Provide customer support

• Comply with legal obligations

3. Location Permission

Flap Ride uses location data:

• To detect pickup location

• During active rides

• For navigation

• To calculate fares

• To improve ride accuracy

Location data is collected only when permission has been granted.

4. Camera & Storage Permission

Camera and Storage permissions are used to:

• Upload profile pictures

• Upload verification documents (if required)

We do not access your photos or files without your permission.

5. Notification Permission

Notifications are used for:

• Ride updates

• Driver arrival

• OTP verification

• Promotional messages (if enabled)

• Important service announcements

6. Payment Information

Flap Ride may support online payment providers. Payment information is processed securely by the respective payment gateway. We do not store complete payment card details on our servers.

7. Data Sharing

We may share information with:

• Drivers

• Payment providers

• Service providers

• Government authorities when legally required

We do not sell your personal information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Meet legal requirements

• Resolve disputes

• Enforce our agreements

10. Children's Privacy

Flap Ride is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Your Rights

Depending on applicable law, you may have the right to:

• Access your information

• Correct inaccurate information

• Delete your account

• Request deletion of your data

• Withdraw permissions (such as Location) through your device settings

12. Third-Party Services

Flap Ride may use trusted third-party services such as:

• Google Maps

• Firebase

• Payment Gateway Providers

These providers have their own privacy policies governing their services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the application or on our official website (if available). Continued use of the app after changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Flap Ride

Email: flapride.in@gmail.com