PROFESSIONAL PROFILE
Data Analyst, Programmer/WebMaster, and Network Administrator with over 5 years of experience in several roles involving Business Data Analysis, Programming, and Network and System Administration. Experienced in multiple computer technologies related to Databases, Computer Networks, Operating systems, and Hardware. Fluid in English and Spanish with consistent ability to meet timelines and perform effectively individually and as part of a team.
NETWORKING QUALIFICATIONS
Experience with Wi-Fi and Ethernet LAN connections and networking / troubleshooting
Built, repaired and maintained personal computers, networks and peripheral equipment
Strong understanding of Linux, Windows and Cisco’s Switches and Routers
Knowledgeable of TCP/IP, DNS, DHCP, IPSec and many other typical protocols
Familiar with VPN and remote access, VMware and Virtual Box Virtualization, Hard Drive Imaging and typical server and peer to peer environments
EDUCATION AND TRAINING
Systems Engineering
Currently Enrolled
UNAD - National Distance University (XIV Semeter)
Bogota, Colombia
Systems engineering Undergraduate Program.
Google Data Analytics
Currently Enrolled
Coursera (by Google)
Google Analytics Reports And Dashboard with Google Data Studio
2020
Certificate
Google Analytics (Beginners/Advanced/Power Users)
2020
Certificate
Data Analysis and Presentation Skills: the PwC Approach
Currently Enrolled
Coursera (by Price Waterhouse Cooper)
Database Management Essentials
Currently Enrolled
Coursera (by University of Colorado System)
cPanel & WHM Administration
2018
cPanel University
cPanel & WHM Administrator Certification.
Python for Everybody
Currently Enrolled
Coursera (By University of Michigan)
Network Specialist Certificate and Server and Network Support Certificate
Mohawk College
Graduated in 2012
Hamilton, ON
Preparation for CompTIA Server+, i-Net+, Linux+, Cisco CCNA, Microsoft MCP, MCSA, and BICSI Registered Certified Installer Certifications.
Network Administrator Diploma
Graduated 2008
Everest College
Hamilton, ON
Program highlights include: Server 2003 and preparation for CompTIA A+ and Network+.
Computer Programmer Diploma
Graduated 2007
Everest College
Hamilton, ON
Program highlights include: Microsoft .NET, Databases, SQL Server, Analysis and Design.
RELEVANT EXPERIENCE
Technical Support (Senior L1) and Management Support / Domains Specialist / Report Analyst
2011-Present
HostPapa
Burlington, ON
Developed and co-developed Informational systems based on google sheets and google data studio to provide business insights to management.
Provide ad-hoc and recurrent data analysis to provide management with insights on Sales, Marketing and Business Acquisitions.
Educated clients on how a Domain and WebHosting service works and the steps needed for domain and web hosting migration.
Troubleshoot and resolve customers' connectivity issues and assisted Upper Tech Support and SysAdmins with customer issues.
Provided responses related to server profiles, Webhosting software, and network questions to clients.
Managed complaints and Escalation tickets and worked with management and support to provide clients with fair resolutions.
Assisted client and trained peers on tasks associated with domain management including renewals, transfers (in and out), regular and special tld registrations and helped and co-developed with training and standard process creation.
Assisted management and Marketing developing and automating reports creation associated with Marketing spending product/sales revenue and invoicing.
Helped manage customer reviews and developed performance reports on the subject.
Technical Support
2009-Present
FixYa.com
Online
Educated clients on how a network handles data, and shares hardware / software resources.
Level achieved is “guru”, proficient in malware removal.
Provided responses to technical computer and network questions in subjects ranging from application installation to network and device configuration.
Computer Technician
2009-2010
Computer Help Services
Burlington, ON
Performed troubleshooting and networking for the small-office, home office (SOHO) clients.
Built Company reputation by providing quality service and over 95% percent case resolution.
Engaged issues (such as system crashes, slow-downs, data recoveries and malware removals) with timely follow up and provided customers with speedy resolutions.
Suggested and implemented alternative solutions to customers.
Webmaster/Remote Network Administrator (presently as volunteer)
1999-Present
Instituto Copesal
Bogota, Colombia
Developed and maintains school’s website and assisted with the Adoption of Google Apps.
Set up network, computers and printers as well as performed back-ups and maintenance.
Developed applications to generate students ID automatically based on predefined bank algorithm
Provided support and generated reports used by Management and the Principal's office to track teacher time allocation and student performance.
Developed Access database system to generate: 1. report cards to inform parents about student performance and 2. Statistical reports, per class and student, used by the school management to track ranking and students with poor performance.
Implemented and maintain open source Information School System and was in charge of training management and teachers on how to use it which helped centralizing student records and report card creation.
EMPLOYMENT HISTORY
Performance Coach
2010-Present
Aditya Birla Minacs - Nissan
Hamilton, ON
Assisted supervisors and peers with coaching and performance evaluations.
Helped out with minor technical support issues and developed an application for warranty calculation as well as some template forms.
Consumer Affairs Specialist
2008-2009
Aditya Birla Minacs - Nissan
Hamilton, ON
Handled disputes over the phone, while providing positive resolutions to customers of Nissan.
Provided relevant and clear information to every customer, which resulted in increased sales and positive customer relations
Night / Weekend Supervisor
2005-2007
MDG Computers
Oakville, ON
Assisted management in understand collection challenges and started performance evaluation.
Assisted management in hiring and new recruit training
Collected on accounts between 30 and 120+ delinquent
Collections Representative
2003-2005
NCO – American Express
Oakville, ON
Collected on accounts between 30 and 120+ delinquent
Part of the Adverse Action Team
CERTIFICATIONS AND SOFTWARE KNOWLEDGE