Privacy Policy

 New Prism System and Solutions Corp.

Effective Date: March 13, 2026

1. Introduction

Welcome to Fix Works, a mobile application owned and operated by New Prism System and Solutions Corp. Fix Works is a platform that connects clients with skilled service providers such as carpenters, plumbers, electricians, welders, and other professionals for repair, maintenance, and construction services.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Fix Works mobile application and related services.

By using Fix Works, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services.

2.1 Personal Information

When you register or use the Fix Works app, we may collect:

• Full Name

• Mobile Number

• Email Address

• Address Information

  • Street

  • Barangay

  • City

  • Province

  • Region

• Login credentials (username and encrypted password)

This information is used to create and manage your account.

2.2 Booking and Service Information

When you create a booking request, we collect:

• Service type requested

• Work description

• Service location

• Contact person

• Contact number

• Uploaded photos or videos related to the work

• Booking date and schedule

This information allows service providers to evaluate and respond to your request.

2.3 Service Provider Information

Service providers registering on the platform may provide:

• Personal identification details

• Skills and services offered

• Work experience

• Service areas

• Quotation details

• Materials, manpower, and equipment costs

This information enables clients to review service providers and receive quotations.

2.4 Device and Usage Information

We may automatically collect limited technical data such as:

• Device type

• Operating system

• App usage logs

• IP address

• Error reports

This information helps us maintain system security and improve app performance.

3. How We Use Your Information

Your information is used for the following purposes:

• To create and manage user accounts

• To connect clients with service providers

• To process and manage booking requests

• To enable service providers to submit quotations

• To improve application features and performance

• To communicate important updates and notifications

• To maintain security and prevent fraud

4. Sharing of Information

Fix Works does not sell personal information to third parties. We may share information only in the following circumstances:

4.1 With Service Providers

Client booking information may be shared with service providers to allow them to review and respond to service requests.

4.2 With Service Request Clients

Relevant service provider information may be shared with clients for booking and quotation purposes.

4.3 With Technology Providers

We may use trusted third-party providers for:

• Cloud hosting

• Database management

• Payment processing

• Analytics services

These providers are required to maintain the confidentiality and security of your information.

4.4 Legal Requirements

We may disclose information when required by law or when necessary to:

• comply with legal obligations

• protect our rights

• prevent fraud or misuse

5. Data Security

New Prism System and Solutions Corp. implements reasonable technical and organizational security measures to protect user information, including:

• Encrypted password storage

• Secure servers and databases

• Access control for administrative systems

However, no digital system can guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary to:

• provide Fix Works services

• comply with legal obligations

• resolve disputes

• enforce agreements

Users may request deletion of their account and associated data subject to applicable laws.

7. User Rights

Under applicable data protection laws, including the Philippine Data Privacy Act of 2012, users have the right to:

• Access their personal data

• Correct inaccurate information

• Request deletion of personal data

• Withdraw consent for data processing

Requests may be submitted through the contact information provided below.

8. Children's Privacy

Fix Works is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Services

The Fix Works platform may integrate with third-party services such as:

• Payment gateways

• Cloud hosting platforms

• Authentication services

These services have their own privacy policies governing the use of information.

10. Changes to this Privacy Policy

New Prism System and Solutions Corp. may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted with a revised effective date.

Users are encouraged to review this policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or your personal data, you may contact us at:

New Prism System and Solutions Corp.

Email: contactus@newprismsys.com
Address: Cebu City, Philippines