Error Code( -6000, -77) error states “We are sorry. QuickBooks encountered a problem. Error code:(-6000, -77).” This is a very common error which might come up when the user tries to access the company files. A file stored in some other folder can cause this error. There could be other reasons as well. Like QB damaged files can cause such problems.

While the reasons may be many it is important to analyse them and then resume operations. Let us take a quick look at the causes, solutions and ways to deal with QuickBooks Error code 6000 77.

What can cause 6000 77 error in QuickBooks Desktop?

This error can be caused due to a wide variety of factors. Some of them include: 

• Lack of the proper authorization to reach the server. 

• Corruption of the company file.

• The Company file is not located on a local drive or network but rather on an external storage device. 

• Inadvertent deletion of the company file by the user or due to some virus/malware.

• The company file was opened by referencing a drive which was mapped.

How to Fix QuickBooks Error Code 6000, 77?

Having traversed the various causes that may provoke QuickBooks Error code 6000, 77, users need to go through the various troubleshooting methods for rectifying this company file error without arduous efforts. Follow each method subsequently:

Solution - 1 - Run QuickBooks File doctor

1.      Download QuickBooks tool hub and save it.

2.      Install the tool and agree the terms and conditions.

3.      Double click the “QuickBooks tool hub” icon to open.

4.      Click on Company File issues tab

5.      Then, use “Run QuickBooks File doctor” from QB tool hub.

6.      Next tap on “ok” and as soon as the repair process ends open QuickBooks desktop.

7.      Then click on Quick Fix My Program

8.      Finally, open company file to check if the code is resolved else troubleshoot again.

Solution - 2 - Rename the files

1.      Visit the QuickBooks folder and head to the company file folder.

2.      Locate the file having .ND extension.

3.      Right click and rename it with .OLD at the end of the file name.

4.      Perform the same steps for .TLG file which is also in the same folder.

5.      Then try to access company records and check if QuickBooks Company file error 6000 77 still exists.

Solution - 3 - Modify the firewall or internet security settings

1.      Configure the firewall port settings needed for QuickBooks to communicate with company file.

2.      Configure exceptions for all ports of firewall

3.      Install anti-virus defender else configure it

4.      Try troubleshooting if it does not work

Solution - 4: Recreate damaged company file folder

1.      Go to C:\ drive and then create a new folder.

2.      Open the folder which contains QuickBooks company file.

3.      Locate the company file with extension .QBW.

4.      Right click and copy it.

5.      Next paste the .QBW file to new folder.

6.      Give access for clients so it can be shared easily.

7.      Then try to open company file from new location and check if QuickBooks error is fixed or not.

Solution - 5: Keep a copy of the company file on windows

1.      Open the folder in server computer where company file is saved.

2.      Right click the file with .QBW extension and then click copy.

3.      Open flash drive and paste the copied file by pressing Ctrl + V keys on keyboard.

4.      Plug in flash drive into the desktop computer

5.      Save the file in desired location

6.      Then, select Open or Restore an Existing Company option.

7.      Browse the copied file and click Open button.

Solution - 6: Delete the blank spaces in file

1.      Begin this method by logging out of all operations of QuickBooks.

2.      Navigate toward the QuickBooks company file folder in the QuickBooks folder.

3.      Select Rename option

4.      Ensure that there are no blank spaces in the file name.

Solution - 7: System file checker scan

1.      Launch the Command Prompt from the Start menu.

2.      Press Windows + R to open the run window.

3.      Type cmd and press enter in this window

4.      Type and enter the words SFC/Scan now.

5.      Wait for a few minutes for the scan to finish

6.      After the scan finishes return to check if the error 6000 77 persists.

Conclusion

We hope this blog post helps rectify the QuickBooks Error 6000, 77. We tried to identify the root causes of this company file error and presented a series of troubleshooting methods to fix it. For redressal of any queries, you can consult our QuickBooks desktop error support experts through our 24X7 helpline i.e., 1-888-368-8874.All you need to do is tell us your problem and we will get it sorted for you.