If your Ledger Nano X isn’t charging, the screen isn’t working, or you’re having battery problems, you’re not alone. These are frequent concerns for crypto hardware wallet users in the United States.
This page explains what actually causes these problems, how to fix them safely, and when it’s time to contact official support. The goal is simple: help you restore your device without risking your crypto security.
The Ledger Nano X is a Bluetooth-enabled hardware wallet designed to store private keys offline. It works seamlessly with the official Ledger Live application to securely manage your crypto assets.
Because it contains an internal battery and screen, occasional power or display issues can occur — especially after long-term usage.
If your Ledger Nano X is not charging, here are the most common reasons U.S. users report:
Common Causes :-
Low-quality or charging-only USB cable
High-watt fast charger instead of standard 5V adapter
Deep battery discharge (device fully drained)
Faulty USB port
Firmware glitch
Step-by-Step Fix :-
1. Switch to a Different USB Cable
Use a high-quality data cable. Many charging-only cables do not properly power the device.
2. Use a Standard 5V Wall Adapter (Not Fast Charging)
Avoid 18W, 20W, or higher fast chargers. A basic 5V USB wall adapter works best.
3. Leave It Plugged In for 20–30 Minutes
If the battery is completely drained, the screen may stay blank before showing the charging icon.
4. Try Another USB Port or Computer
Sometimes the power source is the issue, not the device.
5. Check for Firmware Updates in Ledger Live
Connect the device and verify firmware status.
Usually, swapping cables or using the right adapter fixes charging problems.
A non-responsive screen can be stressful, but it doesn’t always mean hardware failure.
What Users Typically See
Completely black screen.
Frozen Ledger logo.
Device detected on the computer, but the display is not showing.
Screen lights up briefly, then turns off.
How to Fix Ledger Nano X Screen Not Working
1. Force Restart the Device
Hold the left button for 10–15 seconds.
2. Fully Charge Before Testing Again
A low battery can prevent the screen from turning on.
3. Reconnect to Ledger Live and Check Device Status
If recognized, reinstall the firmware if needed.
4. Inspect for Physical Damage
If dropped recently, the internal screen connection could be loose.
If your Ledger Nano X Screen Not Working issue continues after charging and restarting, it may require professional support.
Battery performance can decline over time. Here’s how to identify and fix a Ledger Nano X Battery Issue.
Signs of Battery Problems :-
The battery drops from 100% to 10% quickly.
The device works only when plugged in.
Unexpected shutdown
Inconsistent battery percentage readings
How to Improve Battery Performance :-
1. Perform 2–3 Full Charge Cycles
Charge to 100%, then allow it to drain close to 0%. This recalibrates the battery.
2. Update Firmware
Older firmware versions may cause incorrect battery reporting.
3. Disable Bluetooth When Not Needed
Bluetooth drains battery faster.
4. Avoid Continuous Charging
Keeping the device plugged in 24/7 can reduce long-term battery health.
If the Ledger Nano X Battery Issue continues after recalibration, the internal battery may need replacement through official support.
Are Your Crypto Assets Safe?
Yes. Even if your device has charging or display issues, your crypto remains safe on the blockchain.
The hardware wallet only stores your private keys securely. As long as your 24-word recovery phrase is protected and offline, your funds are secure.
Important reminder for U.S. users:
Never share your recovery phrase, PIN, or private keys with anyone — including anyone claiming to be “support.”
When to Contact Official Support :-
You should consider contacting official Ledger support if:
The device does not power on at all.
The screen remains permanently black.
Battery swelling is visible.
Device overheats while charging
Always access support directly through the official Ledger website to avoid phishing risks.
Quick Troubleshooting Summary :-
If you’re experiencing:
Ledger Nano X Not Charging → Change cable, use 5V adapter, update firmware.
Ledger Nano X Screen Not Working → Force restart, fully charge, reinstall firmware.
Ledger Nano X Battery Issue → Recalibrate battery, update software, reduce Bluetooth usage