PRIVACY POLICY
This Privacy Policy describes how Saikhlearn & Scholar Nexus Private Limited, the operator of the Fivopay Union platform (“Company”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information when users access or use the Fivopay Union website, mobile application, and related services (collectively referred to as the “Platform”).
By accessing or using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Scope of this Policy
This Privacy Policy applies to:
• visitors of the Platform
• registered users
• donors making contributions
• institutions onboarding on the Platform
This policy governs all data collected through:
• the Fivopay Union mobile application
• the Fivopay Union website
• digital interactions with the Platform.
2. Information We Collect
The Platform may collect several categories of information.
2.1 Personal Information
Personal information may include:
• full name
• email address
• mobile phone number
• address details
• identification information provided during verification
This information is collected when users:
• create an account
• make donations
• communicate with support services.
2.2 Transaction Information
When users make donations through the Platform, we may collect transaction-related data such as:
• transaction amount
• payment method
• transaction reference number
• donation recipient institution
• payment confirmation details.
Payment details such as card numbers or banking credentials are processed by third-party payment gateways and are not stored by the Platform.
2.3 Device and Technical Information
When accessing the Platform, certain device information may be collected automatically, including:
• device type
• operating system
• browser type
• IP address
• device identifiers
• application usage statistics.
This information helps maintain platform security and improve user experience.
2.4 Cookies and Tracking Technologies
The Platform may use cookies and similar technologies to:
• maintain user sessions
• understand user behaviour
• improve platform performance.
Users may disable cookies through browser settings; however, some platform features may not function properly without them.
3. Purpose of Data Collection
Information collected through the Platform may be used for the following purposes:
• facilitating donations and financial transactions
• verifying user and institutional identity
• improving platform functionality
• detecting fraud and suspicious activities
• responding to user inquiries and support requests
• complying with legal and regulatory obligations.
The Company does not sell personal information to third parties.
4. Payment Processing
All financial transactions on the Platform are processed through regulated third-party payment gateway providers.
The Platform does not store sensitive financial information such as:
• debit card numbers
• credit card numbers
• banking credentials.
Payment gateway providers process such information in accordance with their own privacy policies and regulatory obligations.
5. Sharing of Information
User information may be shared with trusted third parties only when necessary.
These may include:
• payment gateway service providers
• technology infrastructure providers
• regulatory authorities when legally required
• law enforcement agencies in response to lawful requests.
Information will only be shared to the extent necessary to fulfill the intended purpose.
6. Data Security
The Company takes reasonable technical and organizational measures to safeguard user data.
Security practices may include:
• encryption of sensitive communications
• secure server infrastructure
• restricted access controls
• monitoring for suspicious activity.
While reasonable security measures are implemented, no digital system can guarantee absolute security.
Users are encouraged to maintain the confidentiality of their account credentials.
7. Data Retention
User information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Data may be retained for:
• transaction record keeping
• dispute resolution
• legal compliance requirements
• fraud prevention monitoring.
When data is no longer required, reasonable efforts will be made to delete or anonymize it.
8. User Rights
Users may have certain rights regarding their personal information, including:
• requesting access to personal data
• requesting correction of inaccurate information
• requesting deletion of data where permissible by law.
Such requests may be submitted through the contact details provided in this policy.
The Company will respond to requests in accordance with applicable legal obligations.
9. Children's Privacy
The Platform is not intended for individuals under the age of 18.
The Company does not knowingly collect personal information from minors.
If such information is discovered, reasonable steps will be taken to delete the data.
10. Third-Party Links
The Platform may contain links to third-party websites or services.
The Company is not responsible for the privacy practices of such third parties.
Users are encouraged to review the privacy policies of external websites before providing personal information.
11. Compliance With Legal Obligations
The Company may disclose information where required to:
• comply with legal obligations
• respond to lawful government requests
• protect the rights and safety of users and the Platform.
Such disclosures may occur in response to court orders or investigations conducted by regulatory authorities.
12. Changes to This Privacy Policy
The Company may update this Privacy Policy periodically to reflect changes in legal requirements or platform functionality.
Users will be notified of significant updates through the Platform.
Continued use of the Platform after such updates constitutes acceptance of the revised policy.
13. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, users may contact:
Fivopay Union
Saikhlearn & Scholar Nexus Private Limited
Pune, Maharashtra, India
Email: support@fivopayunion.in