Systems used for TM

1. Guavapay Monitoring System (GMS) (previously known as WhyHappen/Splunk), is a platform where all transactions flow through and are screened. The program is used to review transactions, identify unusual transactional patterns or red flags, review the related parties to transactions, to identify relationships to PEPs and/or Sanctions, and to uncover watchlist hits on senders and beneficiaries. A set of rules have been implemented within GMS to be able to identify such flags. Detailed information into the rules within GMS are covered on the 'Working TM Tasks' page. 

2. Corebank (also known as Macrobank), is Guavapay's internal transactional and customer database. The Corebank platform includes detailed records of sender and receiver information, associated account details, transaction destinations, journey paths, timestamps, geographical locations, and other critical metadata. This metadata includes:

i) Transaction Type: Specifies the nature of the transaction (e.g. payment, transfer, refund).

ii) Transaction Amount: The monetary value involved in the transaction.

iii) Currency Type: The currency in which the transaction occurred.

iv) Transaction Status: Current state (e.g. pending, completed, failed, reversed).

v) Payment Method: Specifies the medium of transaction (e.g. card payment, bank transfer, digital wallet).

vi) Reference/Tracking ID: A unique identifier assigned to the transaction.

vii) Authorisation Details: Information on approvals or authentications required for the transaction.

3. Admin Panel: Is another in-house platform dedicated to securely storing, managing, and organizing personal and sensitive customer data. This system encompasses key information such as:

i) Personal Details: Name, date of birth, contact information, and address.

ii) Identity Documentation: Copies or references of identification documents (e.g., passport, driver’s license, national ID).

iii) Device Activity: Records of customer interactions and activity on registered devices, including login times, IP addresses, and device types.

iv) Account Information: Current account status, history of changes, and associated account attributes.

4. CMS: Is our card payment system. This provides us with a detailed breakdown on the customer's card transactions, including Merchant information, timestamps, payment method.

5. SumSub: An identity verification platform used here at Guavapay to carry out customer identity verification. It's also used to authentic the customer's documents and screens the customer details for PEP, Sanctions and negative news at onboarding as well as ongoing daily screening.

6. CIFAS: Is the National Fraud Database. CIFAS maintains a shared database where member organisations can record instances of suspected fraud. This database helps prevent fraudsters from exploiting multiple organizations or committing repeated fraud.

7. Dow Jones: Is a screening platform, which screens the beneficiary and sender details for PEP, Sanctions and negative news. Screening is conducted on all payments prior to execution, with alerts generating where there is potential match.