I'm using Sense. After updating the app and Sense software, the watch screen is stuck in a loop of "Please install the app" in multiple languages. Of course, the latest version of the app is installed. What should I do?

Moderator Edit: Clarified subject

Hi there, @TigerKatu. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Sense got stuck on that message just right after the updates. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to getting you back on track.

Fitbit Says To Start Download The Fitbit App

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I also did a factory reset on my Sense 2 and I got the same issue afterwards. I tried all the usual tips, but got stuck the same way you are. However, out of desperation, I seem to have finally found a fix.

I deleted the fitbit app, deleted Fitbit from my Google account and removed the watch from my registered Bluetooth devices. I didn't want to wait the 30 days for permanent deletion of my account. So, instead, I used a different Google account to create a new Fitbit account. I was able to set up my Sense 2 as if new and the update to the latest firmware for the watch worked. Then, I removed the Sense 2 from that account. I logged back in my Google account, re-installed the app and added my watch...and it worked!

Maybe you can just delete it from the app and just connect to another Google account to so the update and then connect it to yours again. The issue seems to be affecting the firmware update needed following the factory reset.

@Dottir Welcome to our Fitbit Community! The information that shared my friend @Marrrmaduke is totally correct. You will need to set up your Versa again. I would like to follow up and would like to know if your Versa is still showing the same message or if it could be set up as @Marrrmaduke advised.

@Dottir If that's the message you're seeing on your Versa's screen that means somehow you factory reset was performed. You will need to set up the device again. To do that, remove (unlink) Versa from your account (in the Fitbit mobile app) and add it again. Follow the instructions on the screen.

My versa is stuck on the download fitbit app screen. I have unconnected from the app and tried reconnecting because it stopped syncing. Now it wont pair to any device at all when trying to connect thru my fitbit app. Please help it's been over a month now.

I have the same issue. My Versa keeps showing me the logo and a message to download the app. I did download the app and tried finding the device, but no luck. I also tried the power button + bottom right button to reset, no luck there either. Help! @JuanJoFitbit

I have had nothing but problems with my versa for the last year. I had a watch face stuck and now for the past 2 months the Download Fitbit App scrolling 24,/7. I cannot even shut off my fitbit. I have deleted app and reinstalled, deleted versa from my bluetooth & reinstalled app and nothing works.. I am so frustrated I am looking into the Google WearOS.

I am having the same problem with my versa lite. I got it a month ago. After 2 weeks I had a problem with syncing but sorted that out and now 2 days ago I've woken up and the screen is saying to set up download fit bit app. I have done all the things people suggest. I have even uninstalled app and reinstalled under a new email. I get to the screen setting up step 2 of 3 but it stays like this for ages (3 hours one time) and then fails!!! Has anyone else got any suggestions as to what I can do. Thanks in advance

Hi, I'm currently having the same problem you had, only getting to stage 2 of 3 and failing. My versa homescreen keeps saying - to start, download app. Which I've done. Have uninstalled and reinstalled under 2 different emails and still no joy. The versa is about to be thrown out of the window soon. Did yours manage to work in the end? If so, what did you do? Any advise or help is hugely appreciated.

I use VERSA since 2018 june without any problems. I am having the "download fitbit ap" error message with the fitbit logo on my screen for the last 2 weeks. I have a continous sync error. I did my versa reset, uninstalled the ap on my mobile and reinstalled. I tried almost everything possible. This happened some time after my software update. Can you suggest any solutions @JuanJoFitbit . Thx

I'm gettung thus error message as well. But I've done what they hv suggested here. Uninstaller app and reinstalling. I hv deleted device and added it bk . And redownloaded. It stops towards the end of downloading and says the error message again on fitbit and on the app just keeps saying downloading or searching for device.

I tried this but didnt work for me, Mine started after an update. contacted tech support they had me try this many times as well, nothing fixed. Had me try it on my phone app, ipad , and computer. After the computer attempt now my fitbit wont link up to the app, it doesnt recognize my fitbit at all now. Tech support told me I would need to buy another fitbit, even though it was something in their update. They offer no help and take no responsibility. They sent me an email that says they dont offer any replacement or refunds after 30 days. Has anyone had these solutions still not work but finally found something that did, please contact me.

I tried this but didnt work for me, contacted tech support they had me try this many times as well, nothing fixed. Had me try it on my phone app, ipad , and computer. After the computer attempt now my fitbit wont link up to the app, it doesnt recognize my fitbit at all now. Tech support told me I would need to buy another fitbit, even though it was something in their update. They offer no help and take no responsibility. They sent me an email that says they dont offer any replacement or refunds after 30 days. Has anyone had these solutions still not work but finally found something that did please let me know.

I have had my Versa since May 4th and it worked until last night when it went back to the original screen that says " to start download the fitbit app." Not sure what would have caused this or how to fix it? I did uninstall and re install the app and that didn't do anything. It also has not synced since 5/28. This is my first Fitbit and unfortunately my $30 Walmart tracker works better. Help?

I think you need to set it up again. I have no idea why or how it did that, but it sounds as if it factory reset somehow. I would also restart it a few times first, then set up. Let us know how you go.

@SallyFitz Before setting up Versa again (after factory reset), you also need to delete it from your Fitbit account in the Fitbit mobile app as well as Paired Devices list in your phone Bluetooth settings. After doing that, reboot your phone and Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes. Now, Versa should display Setup screen. Open Fitbit mobile app and set up Versa by adding a new device. Important: make sure you have a good wifi connection. If your wifi network is poor, use a different one. Also, make sure all involved devices are near the router.

My versa did not respond to re-installing the app, nor trying to do the set up over and over again. Its just scrolling thru all the languages , once to English it says " to start download the app" ,Can anyone assist ?

I have the same issue. In the past s reboot solved all issues, but I'm suspecting the recent firmwear update was buggy and my versa is now in a loop. I hope dinner one from Fitbit is reading this and can provide s fix.

after trying and re-trying anything/everything I could think of dozens of times over several days (pushing buttons in all sequences, combinations, timings in and out of the charger); a few minutes ago, my versa broke out of it's loop and started displaying a four-digit number. At the same time; the fitbit app on my mobile phone asked for a four digit number (!!!) I entered the number from the versa onto my phone, and the versa and phone together completed 2 of 3 setup steps... and promptly failed again (the versa displayed a big red "X"). Then, after a few minutes, the third step completed OK. Following that, the BlueTooth link step failed. I turned the versa OFF using the option from the menu tree on the versa, then I turned the versa back on again; and after that, the versa showed up on my phone's blue tooth screen and it linked up OK.

Did some one from fit bit corporation read my post and break my versa's death-loop remotely (a bit freaky to consider, but thanks?) or just total coincidence. In either event; my versa is working OK now. The clock face is different, but I don't care; I'm surprised at how much I missed my versa for the few days it was in a loop, nice to have it back.

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