Refund policy

Returns

Damaged and/or Spoiled Products(Live Lobster Guarantee):

At Fishermen's Net we pride ourselves on providing the absolute best Maine Lobster experience. We believe in the experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If for any reason your lobsters do no arrive alive, we will reimburse you for the spoiled product costs. This will typically be provided in the form of a refund for the spoiled product, a reshipment is not guaranteed unless all items in the shipment were affected. We require a photograph of the affected products and customers must attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters and this can be sent to fishermensnetportlandme@gmail.com along with your order number and the best way to reach you.

Damaged Package:

In the event that you received a package with exterior visible damage, email Fishermen's Net on the date the package was delivered with photographs of the damage to: fishermensnetportlandme@gmail.com. Do not throw away contents or packaging as an inspection must occur by our carrier, UPS. Refund eligibility will be subject to an investigation done by UPS, or Fedex and Fishermen's Net.

Frozen Products:

In the event that you received a frozen product which has partially thawed in transit, you can continue to let the product defrost for immediate use or put back in the freezer for storage. We often ship frozen and fresh products together and partial thawing of the frozen products can be expected. The FDA notes that frozen seafood which has not exceeded an internal temperature of 40 Degrees Fahrenheit and remains cool to the touch externally can be refrozen without issue. Please contact us if you have any questions about specific products.

Undeliverable Address:

Fishermen's Net will ship all products to the address submitted by the customer. If a deliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.

Missing Products:

Fishermen's Net guarantees that our packages are received with all ordered products. If for any reason you receive a package which is missing an item that was ordered, you must reach out to us directly via phone or email on the date of delivery. We may require that a picture be provided showing the package and after investigation, a refund or credit for the missing item will be issued toward a future order. In the event the customer does not report the missing items on the date of delivery, Fishermen's Net reserves the right to refuse any refund. In the event that items were purchased on a gift card (coupon code), the refund can be provided in the form of another certificate. Reshipment of missing items will be at the discretion of Fishermen's Net.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at fishermensnetportlandme@gmail.com.

Shipping

To return your product, you should mail your product to: Fishermen's Net, 849 Forest Ave, 4, Portland ME 04103, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.