PRIVACY POLICY - FIRECHEN
Last updated: September 18, 2025
This Privacy Policy describes how Firechen ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application and services.
1. INFORMATION WE COLLECT
1.1 Personal Information
• Full Name (first and last name)
• User ID (unique identifier)
• Phone number (verified)
• Email address
• Profile picture (via Google Sign-In)
• Complete service location/address
• Service requirements and specific details
• Booking preferences and calendar information
• Device information and identifiers
• IP address and network information
1.2 Location Information
• Current location (for nearby service providers)
• Service addresses (where you need services)
• Location data is collected only when you use location-based features
1.3 Payment Information
• Payment transaction details (processed securely via Razorpay)
• Billing information for completed transactions
• We do not store credit card or payment method details
1.4 Usage Information
• App usage patterns and preferences
• Service booking history
• Support requests and feedback
2. HOW WE USE YOUR INFORMATION
2.1 Service Provision
• To provide home services booking and management
• To connect you with verified service providers
• To process payments securely
• To send booking confirmations and updates
2.2 Communication
• To respond to your inquiries and support requests
• To send important service notifications
• To provide customer support
2.3 Service Improvement
• To analyze app usage and improve our services
• To develop new features and functionality
• To ensure service quality and reliability
3. THIRD-PARTY SERVICES
3.1 Supabase (Database & Authentication)
• Stores and processes your complete profile information including:
- User ID and account details
- Full name and contact information
- Service addresses and location history
- Booking history and service preferences
- Calendar information and appointment details
• Provides secure user authentication and session management
• Data is encrypted both in transit (TLS 1.2+) and at rest (AES-256)
• Privacy Policy: https://supabase.com/privacy
• Data Processing Addendum: https://supabase.com/dpa
3.2 Razorpay (Payment Processing)
• Processes all online payments and transactions
• Receives and processes the following information:
- Transaction amount and currency
- Billing name and contact details
- Payment method details (handled securely by Razorpay)
- Transaction reference and status
• We do not store sensitive payment card details
• All payment data is encrypted using PCI DSS compliant methods
• Privacy Policy: https://razorpay.com/privacy/
• Security Standards: https://razorpay.com/security/
3.3 Google Services
• Google Sign-In for authentication (receives: name, email, profile picture)
• Google Maps Platform for location services (receives: location coordinates, address details)
• Google Play Console for app distribution and crash reporting
• Google Cloud Services for backend infrastructure
• Data shared includes:
- Device information and identifiers
- Location data (when using map features)
- App usage analytics
- Crash reports and performance data
• Privacy Policy: https://policies.google.com/privacy
• Google Maps Platform Terms: https://cloud.google.com/maps-platform/terms/
4. DATA SECURITY
4.1 Security Measures
• most data we try to encrypt in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and monitoring
4.2 Payment Security
• PCI DSS compliant payment processing
• Secure payment gateways
• No storage of sensitive payment information
5. DATA SHARING AND DISCLOSURE
5.1 Service Providers
We share necessary information with our trusted service providers who assist in operating our services:
• Service professionals receive: Name, contact number, service address, and specific service requirements
• Third-party vendors receive only the information necessary to perform their functions
• All service providers are contractually bound to protect your information
5.2 Data Shared with Third Parties
• User ID and profile information with authentication services
• Location data with mapping and navigation services
• Booking and calendar details with service providers
• Transaction information with payment processors
• Analytics data with service improvement tools
5.3 Legal Compliance and Protection
• When required by law or legal process
• To protect the rights, property, or safety of Firechen, our users, or others
• To enforce our terms and conditions or other agreements
• In connection with a corporate transaction, such as a merger or asset sale
5.4 Data Processing Locations
Your information may be processed in and transferred to:
• India (primary location)
• United States (for certain service providers)
• Other locations where our service providers operate
5.5 No Unauthorized Sharing
• We do not sell your personal information to third parties but we shares only the necessary payment information to our payement processor razorpay to safe transactions with addition user information calander,user_id,payment status,name,location,others
• We do not share your information for marketing purposes without consent
• We do not disclose your information except as described in this policy
6. YOUR RIGHTS AND CHOICES
6.1 Access and Control
• View and update your profile information through the app
• Access your complete booking and transaction history
• Request deletion of your account and associated data
• Correct inaccuracies in your personal information
6.2 Data Portability
• Request a complete copy of your personal data in a structured format
• Transfer your data to another service provider (where technically feasible)
• Receive your data in a machine-readable format
6.3 Communication Preferences
• Manage notification settings in the app
• Opt-out of promotional communications
• Choose how we use your data for personalization
6.4 Location Information
• Control location sharing through device settings
• Disable location services (may affect service functionality)
• View and manage location history in your profile
7. DATA RETENTION
• Personal information is retained while your account is active
• Booking history is maintained for service quality and support
• Inactive accounts may be deleted after 2 years
• Payment records are retained as required by law
8. CHILDREN'S PRIVACY
• Our service is not intended for users under 13 years
• We do not knowingly collect information from children
• Parents should monitor their children's app usage
9. INTERNATIONAL TRANSFERS
• Data may be processed in countries where our service providers operate
• We ensure adequate protection through appropriate safeguards
• All transfers comply with applicable privacy laws
10. UPDATES TO THIS POLICY
• We may update this Privacy Policy periodically
• Users will be notified of significant changes
• Continued use constitutes acceptance of updates
11. CONTACT INFORMATION
For questions about this Privacy Policy or your data:
Email: firechen4u@gmail.com
Phone: +91-7558286002
Address: [shirdi,423109]
12. COMPLIANCE AND SECURITY
12.1 Regulatory Compliance
• Google Play Console Developer Policy
• Indian Information Technology Act, 2000 & Rules (as amended in 2021)
• General Data Protection Regulation (GDPR) principles
• Payment Card Industry Data Security Standard (PCI DSS) v4.0
• Digital Personal Data Protection Act, 2023 (India)
12.2 Security Measures
• End-to-end encryption for sensitive data
• Regular security audits and vulnerability assessments
• Secure authentication protocols (OAuth 2.0, JWT)
• Access controls and audit logging
• Employee training on data protection
12.3 Data Retention
• Personal data is retained only as long as necessary
• Transaction records are kept as required by law
• Inactive accounts are de-identified after 2 years
• Right to erasure is available upon request
By using Firechen, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
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