Privacy Policy

Privacy Policy for Final Touch

Effective Date: December 13, 2024

Final Touch ("we", "our", or "us") operates the Final Touch mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Information We Collect

Personal Information

• Name, email address, and phone number for account creation and booking management

• Physical address for service delivery

Location Data

• Precise location to connect you with nearby cleaning service providers

• Location data is used only for app functionality and is not shared with third parties

Photos and Images

• Photos you upload for cleaning verification and service quality assessment

• Images are stored securely and used only for service delivery purposes

Payment Information

• Payment processing is handled by PayFast, our third-party payment processor

• We do not store your credit card or banking details

• Payment data is subject to PayFast's privacy policy

Device Information

• Device identifiers for push notifications via Firebase Cloud Messaging

• App usage analytics to improve our service

How We Use Your Information

We use the collected data for:

• Providing and maintaining our cleaning service platform

• Processing and managing your bookings

• Connecting you with service providers

• Sending notifications about your bookings

• Improving our app functionality

• Customer support

Data Sharing

We share your information only with:

• Service providers assigned to your booking (name, address, phone number, booking details)

• PayFast for payment processing

• Firebase/Google for app infrastructure and analytics

We do not sell your personal information to third parties.

Data Security

• All data is encrypted in transit using industry-standard SSL/TLS

• Firebase Authentication secures your account

• We implement appropriate security measures to protect your information

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your account and associated data

• Opt-out of marketing communications

Data Retention

We retain your data for as long as your account is active. You may request account deletion at any time by contacting us.

Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

Third-Party Services

Our app uses:

• Firebase (Google): Cloud storage, authentication, analytics

• PayFast: Payment processing

• Google Maps: Location services

These services have their own privacy policies governing their use of your information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: FinalTouchApp.25@gmail.com Address: Sandton, Gauteng, South Africa